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WHMCS Automatic Hosting Setup Failure Troubleshoot

 

WHMCS can automatically create (setup) web hosting accounts on the server when a customer orders. 

Troubleshooting steps

To troubleshoot automatic setup, you can try to manually create an account in WHMCS (usually one that failed to set up automatically).

  1. Go to Manage Orders in WHMCS.
  2. Click on the Order Number of the account that failed to set up automatically.
  3. On the next screen, you will see the information about the order, including the items in the order.
  4. Click on the Product (Hosting Account) that did not set up correctly.
  5. Check the server choice to make sure it is the right one. If not, change the server to the correct one.
  6. Click Create under Module Commands to attempt to set up manually.
  7. Confirm that you want to create the account.
  8. It will either say the module was completed successfully, in which case there is no problem, or it will show an error message indicating the problem.

Common error messages

Curl error: Could not resolve host

  1. To resolve this, please check the server configuration in Setup, then click on Servers.
  2. Click on the Edit icon next to the server you are attempting to connect to.
  3. Change the IP address to the correct IP address.
  4. Click Save Changes.

Login failed

  1. To resolve this, please check the server configuration in Setup, then click on Servers.
  2. Click on the Edit icon next to the server you are attempting to connect to.
  3. Enter the correct username and password for WHM.
  4. Click Save Changes.

Curl error: couldn't connect to host - code 7

  1. To resolve this, please check the server configuration in Setup, then click on Servers.
  2. Click on the Edit icon next to the server you are attempting to connect to.
  3. Put a checkmark on the use SSL Mode for Connections option.
  4. Click Save Changes.