Knowledge Base
Categories: WHMCS
WHMCS Automatic Hosting Setup Failure Troubleshoot
WHMCS can automatically create (set up) web hosting accounts on the server when a customer orders.
Troubleshooting steps
To troubleshoot automatic set up, you can try to manually create an account in WHMCS (usually one that failed to set up automatically).
- Go to Manage Orders in WHMCS.
- Click on the Order Number of the account that failed to set up automatically.
- On the next screen, you will see the information about the order, including the items in the order.
- Click on the Product (Hosting Account) that WAS not set up correctly.
- Check the server choice to make sure it is the right one. If not, change the server to the correct one.
- Click Create under Module Commands to attempt to set it up manually.
- Confirm that you want to create the account.
- It will either say the module was completed successfully, in which case there is no problem, or it will show an error message indicating the problem.
Common error messages
Curl error: Could not resolve host
- To resolve this, please check the server configuration in Setup, then click on Servers.
- Click on the Edit icon next to the server you are attempting to connect to.
- Change the IP address to the correct IP address.
- Click Save Changes.
Login failed
- To resolve this, please check the server configuration in Setup, then click on Servers.
- Click on the Edit icon next to the server you are attempting to connect to.
- Enter the correct username and password for WHM.
- Click Save Changes.
Curl error: couldn't connect to host - code 7
- To resolve this, please check the server configuration in Setup, then click on Servers.
- Click on the Edit icon next to the server you are attempting to connect to.
- Put a checkmark on the use SSL Mode for Connections option.
- Click Save Changes.
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