I Cannot Signup Online, or I Cannot Create a New Account

We apologize for any difficulties you may be experiencing and want to assist you in creating an account.

If you're looking for a support guide in signup, this article points you in the right direction.

• New Account Sign Up

If you have already created a HostGator account and need help logging into your Customer Portal, the following article should be of help.

• Customer Portal - How to Login

Common Issues During Signup

Some common reasons why you may not be able to sign up online include:

• The credit card number should not contain spaces.
  
  Please enter your credit card number without spaces. The form will reject the card number if it contains spaces.
   
• Complete contact information is required.
  
  Please be sure to fill out the order form as completely as possible. For example, we will need you to provide your name, at least one phone number, a working email address, and a valid mailing address.
   
• The name on the card field should be a person's name.
  
  When selecting to pay by credit card. the "Name on Card" field is asking for the person's name that appears on the card.
  
  Although it is directly below the credit card logos, we are not asking for the card brand. We can actually detect that from the card number. If you enter "Visa" or "MasterCard" or something similar, the form will reject it.
   
• Your preferred payment method is not available.
  
  Please visit the following articles to learn what forms of payment are accepted here at HostGator.
  • How Can I Pay for Hosting During Sign Up?
  • What Forms of Payment Do You Accept?