How to Create an Autoresponder

The Autoresponder is an email feature that can be configured to automatically send predefined response messages to anyone who sends mail to a particular inbox.

Steps in creating an Autoresponder in cPanel

To configure Autoresponder to send automatic replies from an email address on your domain:

1. Log in to cPanel. There are two ways to access your cPanel.
   • Option 1: Access your cPanel directly.
   • Option 2: Access your cPanel via your Customer Portal.
     1. Log in to your Customer Portal.
     2. Click Hosting in the left-side menu.

        

     3. If you have a single hosting package in your account, scroll down to the Quick Links section.

        
        If you have multiple hosting packages in your account, locate the hosting package you want to manage on the Hosting Packages page, then click its Manage button.

        

     4. Under the Quick Links section, click the cPanel button.

        

2. In the Email section, click on the Autoresponders icon.

   

3. Under Managing, search for the domain where you are setting up the Autoresponder.

   

4. Click Add Autoresponder.

   

5. In the Character Set dropdown menu, select a character set for the email. (UTF-8 is the most commonly used and recommended.)

   

6. In the Interval field, specify the number of hours you wish for the Autoresponder to wait between responses to the same email address. (In other words, how long does it wait to reply with a second auto-response to the same sender. This way, if the same person emails you multiple times, they don't instantly get multiple auto-replies.).

   

7. In the Email field, type the beginning part of the email address you wish to create an Autoresponder.

   

8. In the adjacent dropdown menu, select the Domain for the email address.

   

9. In the From field, enter the name that the auto-response will be from.

   

10. In the Subject field, provide the subject you would like the Autoresponder to contain.

    

11. Click the HTML checkbox if the body of the email contains HTML. If you leave it unchecked, HTML tags will show up as plain text in the auto-response.
12. In the Body field, provide the message you wish to send in the Autoresponder. You can use tags to insert information:

    

    • %subject% - This displays the subject in the body of the email.
    • %from% - This shows the name of the sender Autoresponder is replying to.
    • %email% - This shows the sender's email address.
13. Select the Start and Stop time.

    

14. Click Create/Modify.

The Autoresponder will promptly begin sending replies from the email address you specified based on your selected start time.