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FTP, create an FTP user - Plesk

As we upgrade our Customer Portal to an optimized and easy-to-use design, you may find some features, hosting products and/or services no longer available. Due to this update, the Windows hosting plan is no longer offered by HostGator for new signups. While Windows hosting is no longer available, we will still provide support to customers on this hosting plan, and there will be no change to your service.

To create a new FTP user in Plesk:

Different versions of Plesk may have slightly different appearances, but the steps, buttons, and icons are the same.
  1. Log in to Plesk,
  2. Click on Websites & Domains.

    Plesk Website & Domains

  3. Click on FTP Access.

    Plesk - FTP Access

  4. Click on Add an FTP Account.

    Plesk - Add an FTP account

  5. Fill out all the necessary information:

    Plesk - Fill out Details

    • FTP account name: what do you want the login to be? (Required field)
    • Home Directory: this will be the highest directory they will have access to. By default, they have access to/for the Subscription.
      Do note they will have access to everything below this point. (Required Field)
    • Password and Confirm password: type in what the FTP password should be for this user. (Required Fields)
    • Hard disk quota: the amount of disk space on the server that the FTP user can occupy.
    • Read permission: to allow the FTP user to view the home directory contents and download files from it, select the Read permission checkbox.
    • Write permission: to allow the FTP user to create, view, rename, and delete directories in the home directory, select the Write permission checkbox.
  6. Then click on the OK button, and the new FTP user will be created.
Note: You must use the IP address to connect via FTP. To locate the IP Address, go to Web Hosting Access under Websites & Domains.
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