HostGator - What is a Paid Restore Service?
Experiencing data loss can be extremely challenging, but don't worry! Our recovery services are here to save the day. This article will discuss the details of the restore services we offer, including costs, timeline, and what to expect.
What should I expect from the restore service?
While we make every effort to recover as much data as possible, please be aware that we can only restore if a backup is available. So, please specify what you want to restore, whether it's your website, email, database, or even a directory. Our Support team will check if a backup is available, and if it is, they will help you submit your restore request to our dedicated team. In some cases, additional investigation may be required to confirm the backup's availability, and we will email you the results.
What is the expected cost and timeline for the restore service?
Our recovery service is priced at $49.00. The timeframe for data recovery may vary based on specific circumstances, which our restore admins will communicate with you via email.
How do I submit my restore request?
To request a restore of your website and/or emails, please reach out to us via phone or chat. Let our Support team know what exactly you want to restore or if a backup is available, what date of backup you would like to use.
Is there anything I need to do before I request a restore?
Please ensure that any important data updated since the restore point, such as emails and databases, is backed up.
How will I know the progress of my restore request?
Once your restore request is processed, our restoration team will email you with updates on the progress and an estimated time of completion.
Can I do a restore on my own?
Yes. If you prefer doing a restore, you can certainly do so. Here are some helpful articles.
If you have CodeGuard in your account, you can use this service to restore your website and emails! Please visit the following article for the instructions.