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  5. Am I Allowed to Keep My Private WHOIS When Buying SSL?

Am I Allowed to Keep My Private WHOIS When Buying SSL?

If you're getting an SSL certificate, it is no longer a requirement to temporarily disable your Domain Privacy addon or WHOIS privacy while your SSL is being issued.

When you order an SSL certificate using the SSL Order Form within your Customer Portal, you will be required to provide the Contact and Certificate Information, including a valid email address.

Please ensure that you have access to the email address you’ll be submitting, as this is where you will receive notifications for the domain validation process.

For more information about the SSL Order Form, please check out the following article.

When signing up for the Extended Validated SSL (EV SSL), you will be prompted to provide valid company information for the validation process. To learn more about the EV SSL, please visit the following article:

For more information about generating a Certificate Signing Request (CSR), please refer to the following article:

What information is displayed in an SSL Certificate?

When you purchase an SSL, there is an effortless way to check if it was successfully issued on your website (domain). Look into your browser's address bar and check if your website's URL shows the HTTPS protocol. If you see an "https://" before your website name, for example, https://www.hostgator.com/, then it is secured by an SSL Certificate. And yes, that 's' in https:/, including that teeny-tiny padlock icon beside the URL, is the giveaway indicator.

So, where can you find and what will your website visitors see when they check your site’s SSL information?

To view the SSL information on your website:

  1. On your browser, click the padlock icon beside the URL in the address bar.
  2. Click on the pop-up window, and select Connection is valid/Connection is secure (depending on your browser).
  3. A Certificate Viewer window will pop up, displaying the following information:
    • Issued To/Common Name - This is the domain where the SSL was issued.
    • Issued By - This is your SSL Issuer.
    • Validity Period - This shows your SSL certificate’s issuance and expiration dates.
    • Fingerprints/Serial Number - This is your SSL certificate’s unique ID.

For the Edge browser, you may need to click the Show Certificate icon first beside the 'X' to display the Certificate Viewer pop-up window.

  • If you want your company information displayed on your SSL certificate, make sure to fill out the SSL Order form in your Customer Portal. You can also generate a Certificate Signing Request (CSR) via the cPanel, then contact us via phone or chat so we can assist you in submitting your request.
  • If you need to update the company information in your issued SSL certificate, you will need to raise a new request. Please generate a new CSR by following the instructions in the article below, then contact Support via phone or chat so we can further assist you.

For more information about SSL certificates displaying the company information, please visit the following article: