Customer experience is having a moment, because it’s becoming the deciding factor in eCommerce success. Online shoppers are spoiled for…
Author: Casey Kelly-Barton
Casey Kelly-Barton is an Austin-based freelance B2B content marketing writer. Her specialty areas include SMB marketing and growth, data security, IoT, and fraud prevention
3 Powerful Chatbot Plugins for WordPress
In a previous post, we looked at some tasks a chatbot can automate for small businesses. Today, we’ll look at…
6 Benefits a Chatbot Can Offer Your Small Business
If you’ve ever wished you had a business assistant who didn’t cost much but took care of time-consuming tasks, good…
Online Stores that Offer Personalized Experiences Will Win in 2020
Microsoft’s new retail playbook is out, and they’re calling 2020 for personalized customer experience. Eight in 10 shoppers are more…
Whatever Happened to These Icons of the Early Internet?
Do the words “dial-up modem” make you think of a screeching sound? Do you remember deciding whether you’d sign up…