Traceroute, Whois, Ping and Dig

The Traceroute, Whois, Ping, and Dig tools are very informative. There are many ways to run these commands, but here is the easiest method:

1. Go to nwtools.com.
2. Choose the tool you need from the options.
3. Enter the domain or IP address in the search field and click Go.

Here are the tools you would typically need.

• Traceroute - The trace should have the last hop at a HostGator server.
• Whois - For Whois, you should make sure the name servers are pointed to HostGator and that they were not changed in the past 48 hours.
• Ping - Ping simply shows you the last IP from the traceroute, but you may still need a separate Ping test in some cases.
• Dig - The Dig will be listed under Answer Records, showing the information from the DNS zones. This information is much more advanced.

How to Run Traceroute and Ping from a Desktop

While a website utility like nwtools.com is great for checking our servers, it will not indicate anything about your connection. To test your connection to HostGator servers, please run the tests directly from your desktop.

Alternatively, you can use the preferred method explained in the following article:

• How Can I Send a Trace Route to HostGator?

Windows

To ping a domain on a Windows-based machine:

1. From the Windows Start menu, select Run.
2. Type cmd.
3. Type the command ping or tracert, followed by the hostname, IP Address, or domain name you wish to ping. For example:

   C:>ping exampledomain.com

4. Press Enter.
5. Once the process is complete:
   1. Highlight the full text.
   2. Press Ctrl+C to copy the results.
6. Please contact us via phone or chat with the results so that HostGator can investigate any connectivity issues further.

To ping a domain on an Apple-based machine:

1. In the Spotlight search feature, locate Network Utility.
   • If you do not have the Spotlight search feature on your device, try locating the Network Utility by navigating to Applications > Utilities.
2. Select the Ping or Traceroute tab.
3. Enter the hostname, IP address, or domain name you wish to ping.
4. Click Ping or Trace.
5. Once the process is complete:
   1. Highlight the full text.
   2. Press Ctrl+C to copy the results.
6. Please contact us via phone or chat with the results so thatHostGator can investigate any connectivity issues further.

Alternatively, Mac users can run traceroute and ping using the terminal tool. For further instructions, please see the following article:

• How Do I Run a Traceroute on a Mac?

Linux

To ping a domain on a Linux-based machine:

1. Access telnet/terminal window.
2. Type the command ping or traceroute, followed by the hostname, IP Address, or domain name you wish to ping. For example:

   ping exampledomain.com

3. Press Enter.
4. Once the process is complete:
   1. Highlight the full text.
   2. Press Ctrl+C to copy the results.
5. Please contact us via phone or chat to provide us with the results so that HostGator can investigate any connectivity issues further.