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Setting Up Private Name Servers

Custom nameservers provide a variety of advantages when managing domain names, especially for businesses or individuals with multiple websites or those offering hosting or resold services. Here's a rundown of the key benefits:  
 
Branding and Professionalism: Having your own nameservers, such as ns1.yourdomain.com and ns2.yourdomain.com, enhances your brand's professionalism. It hides third-party nameservers, offering a cleaner, more branded experience when your clients conduct DNS lookups on their domains. 

Reduction in Propagation Time: Since you manage your DNS records directly, changes can propagate faster compared to using the nameservers of a domain registrar, which might have longer update intervals. 
 
However, it's essential to understand that managing your own nameservers comes with a certain amount of responsibility. You need to ensure their reliability, security, and performance, tasks that typically are handled by domain registrars or managed DNS service providers. 

 
Why Use Custom Name Servers? 

Not all websites require custom name servers (private name servers), but there are advantages to having one. By using custom name servers, you can improve your branding, easily switch to hosting providers, and have greater control over your DNS, privacy, and security. 

Note:
  • If you purchased your domain from HostGator, you could manage your domain name servers through your Account Manager. Remember that any updates to your name servers can take up to 48 hours to propagate. 
  • If you did NOT purchase your domain from us, you cannot change the name servers here because we don't control the domain. Please contact the domain's registrar (where you bought the domain) and ask how to update the name server. Most domain registrars have a tool that you can use to do this yourself. Simply remove the current nameserver and change them with the name servers from your welcome email. 
Private name servers can only be used on our Reseller, VPS, and Dedicated hosting plans. It is not possible to use them in our Shared hosting plans (Hatchling, Baby & Business).

How Do I Create/Update Custom Name Servers? 

To create or update custom name servers, follow these steps: 

  1. Log in to Account Manager
  2. Click the Domains tab on the left side of your Account Manager homepage. 
  3. Click the Custom Nameservers tab.

    custom ns IP

     
  4. In the Manage Nameservers section, you can: 
    • Enter your custom name server in the first input box to create or edit, and then click Go
       
    • Enter your existing custom name server in the second input box to replace an existing one.

      custom ns IP

  5. Once you select the first option, you will then be routed to a page to enter the server IP  
    address. Then click Go.

    custom ns IP

  6. Confirm the information is correct, then click Save Changes.

    custom ns IP

Your private name server or custom name server details are provided in your HostGator Welcome email and Customer Portal. If you need assistance getting your private name server information, please contact us via phone or chat.

What to expect after the setup 

Note: Like most name server changes, it will take 24 to 48 hours (sometimes quicker) for this change to propagate and function. This delay, called propagation, applies to all domains with any registrar, not just HostGator. 

For more information about propagation, you may visit the following article. 

  • Customer Portal - Domains - This article introduces the different actions you can do on your domain within your Customer Portal.
  • Domain How-To's - For streamlined content, you may visit our go-to articles for domain management.
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