Customer Portal - Domains

You are able to directly manage your HostGator domains, from both LaunchPad and eNom, via the Domains tab in your Customer Portal:

1. Log into your Customer Portal.
2. Click the Domains tab from the left-hand side menu:

   

This article will cover the following procedures for managing your domains from your Customer Portal:

• Available Features
• Renewing Your Domain
• Editing Your Contact Information
• Managing Domain Privacy
• Managing Domain Locking
• Updating Name Servers
• Registering Private Name Servers
• Frequently Asked Questions
  • Why do all my domains appear to be cancelled?
  • What if my Domains Have not yet Migrated?
  • What if I Cannot Access my Domains From Either Location?

Available Features

From the Domains tab in the Customer Portal, you should see a complete list of Domains you have registered with HostGator and their status. If you click on any domain name, or More to the right of the domain name, it will drop-down the following Domain Overview view:

If you move your mouse over the icons on the left-hand side, it will expand a list of configuration options for your domain:

• Editing Your Contact Information
• Managing Domain Privacy
• Managing Domain Locking
• Updating Name Servers
• Registering Private Name Servers
• Renewing Your Domain

Renewing Your Domain

There are two ways to renew your domain from your domain management portal within the Customer Portal. You may either select to auto-renew your domain or to manually renew it.

Auto-Renew

For your convenience, your domain is set to auto-renew by default in order to prevent it from expiring accidentally. To disable or re-enable auto-renew:

1. Log into your domain management portal.
2. Hover your mouse over the icons on the left, then click Auto-Renew:

   

3. Click the toggle between Auto-Renew ON and Auto-Renew OFF until your desired preference is selected:

   

4. Click the Save Auto-Renew button.

Manual Renewal

If you have disabled auto-renew, you will need to manually renew your domain in order to prevent it from expiring. To manually renew your domain:

1. Log into your domain management portal.
2. Hover your mouse over the icons on the left, then click Auto-Renew:

   

3. In the Renew Domain section, click the Select Renewal Term drop-down box and select the number of years you wish to renew for:

   

4. Click the Renew button.
5. On the next page, review your order and then click the Continue to Checkout button.
6. You will be prompted to select your desired payment method and agree to our terms of service.
7. Click the Place Your Order button to complete your renewal.

Editing Your Contact Information

To update your domain's contact information:

1. Log into your domain management portal.
2. Hover your mouse over the icons on the left, then click Contact Info:

   

3. In the Contact Info section, select to edit the info for your Registrant, Administrative, Technical, Billing, or click Use for all contacts to have your edits applied to all:

   

4. Update any of the fields which need to be changed, then click the Save Contact Info button.

Managing Domain Privacy

To manage your domain privacy:

1. Log into your domain management portal.
2. Hover your mouse over the icons on the left, then click Domain Privacy:

   

3. Select Public or Private by clicking the radio button in the desired section:

   

4. Click the Save button.
5. If you have not previously purchased domain privacy, you will be taken to checkout and prompted for payment to finish enabling Domain Privacy.

Managing Domain Locking

To lock all of your domains at once to ensure that they cannot be transferred without your consent, you may click the Lock Your Domains icon at the bottom of the domain management page. To manage your domain locking for a single domain:

1. Log into your domain management portal.
2. Hover your mouse over the icons on the left, then click Domain Locking:

   

3. Click the toggle between Locking ON and Locking OFF till the blue dot is pointed toward your preference:

   

4. Click the Save Domain Locking button.

If your domain is unlocked, you can click the Request Your EPP Key button to be provided with an EPP key.

Updating Name Servers

To update your name servers:

1. Log into your domain management portal.
2. Hover your mouse over the icons on the left, then click Name Servers:

   

3. From here you may either enter specific name servers or automatically point your domain to one of your hosting packages:

   

4. To automatically point your domain to an existing hosting package:
   1. Select Automatically point my domain to my hosting account.
   2. Select the package you wish to point your domain to from the drop-down box.
   3. Click the Save Name Servers button.
5. To manually point your domain to specific name servers:
   1. Select Manually set my name servers.
   2. Enter as many name servers as you wish. To add more than 2 name servers click the + icon next to the lowest Name Server:

      

   3. Click the Save Name Servers button.

Registering Private Name Servers

To register new private name servers for your domain:

1. Log into your domain management portal.
2. Hover your mouse over the icons on the left, then click Private Name Servers:

   

3. Enter the private name server name in the first text box, and the IP address it needs to point to in the second:

   

4. Click the + icon if you need to add spaces to register additional name servers.
5. Click the Save Private Name Servers button.

To delete private name servers which you no longer need registered:

1. Log into your domain management portal.
2. Hover your mouse over the icons on the left, then click Private Name Servers:

   

3. Click the - icon next to any private name servers you wish to delete:

   

4. Click the Save Private Name Servers button.

Frequently Asked Questions

Why do all my domains appear to be cancelled?

This means that your domains have been migrated and may be accessed via our new Customer Portal as described in this article. Please attempt to manage your domain at the following URL:

https://portal.hostgator.com/domain/manage

Once the migration has been completed for all users, this domain manager will be able to be accessed directly from within your Customer Portal.

If you are unable to manage your domains from the URL above and there is an issue with your domains at https://register.hostgator.com, please contact us via phone or Live Chat. Our live support agents will be happy to assist with identifying any issues that may be affecting your domain.

What if my Domains Have not yet Migrated?

If your domains have not yet been migrated, you will still need to manage your domain at register.hostgator.com. The article below will provide more information about using our legacy domain management:

• How Do I Manage the Domain I Bought from HostGator?

What if I Cannot Access my Domains From Either Location?

If you experience any issues with accessing your domains, please contact us for support via phone or Live Chat. Our live support agents will be happy to assist with identifying any issues that may be affecting your domain.