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Monitor Your Server's Status


The WHM allows you to check your server's current status and all services running on your server.

Please note that the Service Status section is only available in WHM.

To check your server's status:

  1. Log in to WHM.
  2. Use the Search box in the left-hand menu or at the top-right corner. Search for the Service Status section.

    Service Status search

  3. Click Service Status.

    WHM - Service Status

  4. You will be presented with your Service Status.

    Service Status Page

If you believe you are experiencing a data center or network-related issue, please check our network status forum page or contact us via phone or Live Chat for additional information.

How to know if your server is down

If you cannot access your emails, websites, and control panels, then your server may be down.

Third-party monitoring services may not accurately determine the server status due to how the network up-time is checked remotely. This can cause a discrepancy when compared to the Server Apache status and activity.

Please contact us via phone or Live Chat if you feel your server has been down for any length of time. We will investigate the server availability to determine if any issues have occurred during the reported time.

Shared and Reseller hosting

We monitor all shared servers. If you suspect your server may be down, please phone or Live Chat for confirmation.

KVM VPS and Dedicated Hosting

The Customer Portal now allows you to reboot your KVM VPS and Dedicated servers. Please check the article How to Reboot Your VPS/Dedicated Server for detailed instructions.

Legacy VPS hosting

You may restart your server (container) via the Virtuozzo Power Panel. Your VZ panel will be available even when your container is down. Please note that when a VPS is using server resources excessively, we put the VPS on a cool-down period. This essentially shuts down the VPS for 10 minutes, and the owner is notified by email.

Need further assistance? HostGator's Support is here to help! Please contact us via phone or Live Chat so we can assist you!