Monitor Your Server's Status
You can monitor your server's status in cPanel and WHM.
- On the right side, scroll down to General Information.
- In this section, click Server Information.
- In the left-hand menu, look for a section called Server Status.
- Click Service Status.
How to Know if Your Server is Down
If you cannot access your emails, websites, and control panels, then your server may be down.
Please contact us via phone or Live Chat if you feel your server has been down for any length of time. We will investigate the server availability to determine if any issues have occurred during the reported time.
Shared and Reseller
You may restart your server (container) via the Virtuozzo Power Panel. Your VZ panel will be available, even when your container is down. Please note, when a VPS is using server resources excessively, we put the VPS on a cool-down period. This essentially shuts down the VPS for 10 minutes, and the owner is notified by email.
Please submit the form at hostgator.com/reboot.php, and we will respond within 15 to 20 minutes.