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Information Needed for Migrating Content


Migration form & tickets explained

To migrate your account's content to HostGator, we will need the information outlined below, which you enter into our secure online form here. The online form creates a ticket with a tracking ID (ticket number).

If the source and destination accounts are internal, billing verification is needed to migrate. However, additional information is required if the source is external or from a different billing account.
Please ensure all the information below is obtained if the source account is not billing verified or is at a remote host.

What form should I use?

All of our customers may use the link to our migration form, which will let you select the account that you are migrating to:
HostGator offers FREE professional website migration services for new accounts on Shared Business, Cloud, WordPress, Reseller, VPS, and Dedicated hosting or an upgrade to these accounts that may require a server move within 30 days of signup or upgrade. If you are not on one of these plans and/or need assistance migrating your site from another hosting provider, we will gladly offer a quote for the site migration.

Basic information needed

The following information is typically required when filling out each of our unique migration request forms. Although each of the forms is formatted a bit differently, we still need the same basic information.

Note: You may need to contact your old host or look through your emails to obtain or find some of this information.
Required InformationDescription
Account Domain NameThe domain name is associated with your old hosting account.
IP/HostnameThe server at your old web host has an IP address and hostname. Typically this was given to you when you signed up with your old host.
If your domain name still points to your old web host, you can enter your domain name since we can determine the IP address from that. If you already changed your DNS and pointed the domain to us (or elsewhere), we would need the old host server's IP address or hostname to locate your old site.
Control Panel URLTo log in to your old host's control panel, use a specific web address (URL). Please provide us with the URL you use to access your control panel. (This is usually not the same as your old web host's home page unless you can log in directly from there.)
Previous Hosting CompanyWe may ask who your previous host company is to help us locate your old hosting account and migrate your site.
Control PanelWe will need to know the type of control panel used on your previous hosting account.
Does This Account Have An SSL Certificate?We will need to know if this account has SSL instructions. If yes, please list the domain name the SSL is installed for in the Additional Instructions.
Additional InstructionsAny additional information about what needs to be moved or how it needs to be moved may help migrate your hosting.
Account UsernameMost web hosting accounts have a web-based control panel that you can log in to. We would need the username you use to access this control panel. We require this information to be able to migrate your database and other items.
PasswordThe password you use to log in to your old host's control panel.

Additional information we request


If your account has unique information not mentioned in the form, please include it in the instructions section. For example, some web hosts have separate login information for your database. We may need this information to migrate your account.

Also, if you have specific instructions on migrating things, please provide the details on this part of the form. (If your instructions involve changes not included in our free migration offer, we will provide a quote for performing those additional changes. You can find the full details here.)

For Reseller, VPS, or Dedicated servers, please give us a full listing of accounts you want to be moved with all the needed details, such as username and password, what control panel you were using, etc. Just click the Add Another Account button after every account until they are all added.

Do you have an SSL Certificate?

Tell us if you have an SSL certificate so we can migrate it as well. If you do not mention it, we may not realize you have one and not migrate it.

Note: If Yes, we must know the domain name(s) associated with the SSL certificate.