Getting Help - Tools to Get the Best Support
HostGator's team of customer service representatives, server administrators, and sales professionals staff is here 24/7/365 in case you ever have any questions.
Before going to Live Support
Before you go to live support, you may be able to find the answers you seek through the following resources:
HostGator Knowledge Base
Check out the informative articles in the HostGator knowledge base! It contains hundreds of articles that address commonly asked questions and issues.
If you need help in navigating our knowledge base, please visit the following article:
HostGator Tips and Readings
Our HostGator Blog is also an excellent resource for tips on web hosting a whole lot more. It contains broad information on specific topics and reading articles with helpful tips.
Which support method is best for your issue?
Live Chat
Live Chat support is great for quick answers to simple questions and problems. HostGator's chat technicians are more than happy to help troubleshoot and understand issues relating to email, control panels, FTP, etc. Our chat agents can help with many sales and billing questions and explain most HostGator policies and procedures.
To contact us via Live Chat, please visit:
If you're in your HostGator Customer Portal and prefer to chat with us immediately, click the Chat icon in the bottom right corner.
If you're already in our knowledge base, you can easily reach out to our Chat support by scrolling down the page and clicking the Get in Touch button.
You can also simply click the Chat icon at the bottom-right corner of the article.
Phone Support
HostGator's phone agents, like chat support representatives, are available to address most essential issues and concerns. The most complicated problems, however, may require a support ticket. Please be aware that support tickets are not accessible in the Customer Portal.
For our contact information, please see:
If you're already logged into your Customer Portal, you can easily find our contact number in the top menu. Feel free to call us if you need assistance with your HostGator account.
