1. Knowledge Base
  2. >
  3. Results
  4. >
  5. Getting Help - Tools to Get the Best Support

Getting Help - Tools to Get the Best Support


HostGator is here 24/7/365 in case you ever have any questions. Our team of customer service representatives, server administrators and sales professionals staff our Houston and Austin offices at all times.

Before Going to Live Support

Before you go to live support, you may be able to find the answers you seek through the following resources:

HostGator Knowledge Base

Knowledge BaseCheck out the informative articles in the HostGator knowledge base! It contains hundreds of articles that address commonly asked questions and issues, including useful video tutorials and tours of some of our most popular features.

HostGator Tips and Readings

Our HostGator Blog is also a great resource for tips on web hosting a whole lot more. It contains broad information on certain topics and reading articles with helpful tips.

Which Support Method is Best for Your Issue

Live Chat and Phone Support

Live ChatLive chat support is a great method to use for quick answers to simple questions and problems. HostGator's chat technicians are more than happy to help troubleshoot and understand issues relating to email, control panels, FTP, etc. Our chat agents are able to help with many sales and billing questions and can explain most HostGator policies and procedures.

To contact us via live chat, please visit:

Phone Support

HostGator's phone agents are available 24/7/365 over the phone. Just like in live chats, our phone support representatives can address most basic issues and concerns. The more complicated issues, however, may require a support ticket.

For our contact information, please visit: