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Default Address, Catchall

In cPanel, the catchall feature is referred to as "default address." Enabling the default address allows all misrouted or misaddressed emails to be sent to a particular email address rather than bouncing. Therefore, you should be careful when setting up a default address, as this can increase your possibility of becoming a victim of spam.

By default, HostGator disables the default address for all Shared and Reseller accounts due to Spam and Security concerns, and cannot re-enable it due to these concerns. Although it is not advised, VPS and Dedicated server customers have the option to use this feature and can follow the guide below.

If you see the following message in cPanel when you click on the Default Address icon, this is because you are on either a Shared or Reseller hosting plan:

The Default E-Mail/Catch-All feature has been disabled by default due to Spam and Security concerns. Please contact support via phone or Live Chat if you need assistance with creating mail forwards (aliases) as an alternative.

An alternative for customers on Shared and Reseller hosting is to set up email forwarding. You can refer to our guide on How to Create/Delete an Email Forwarder in cPanel for more information.

Set Up Catchall

For VPS and Dedicated Server customers, once activated, you can set up a catchall email address by doing the following:

  1. Log into cPanel.
  2. In the mail section, click Default Address.
  3. In the drop-down menu below Send all unrouted email for, select the domain name you would like to set up the catchall. You will be given different options to choose from, which will determine how to handle the misrouted or misaddressed email sent to your domain.
    • Discard with error to sender (at SMTP time): Choose this option if you wish for the emails to bounce back to the sender with a specified error message. You may choose the failure message given in the bounceback by filling out the Failure Message box.
    • Forward to email address: This option is the most commonly used. With this option, all misrouted or misaddressed emails will be forwarded to the specified email address. Please be aware that by having all misrouted emails go to an email box, you might receive a large number of unwanted emails to the point that your inbox becomes full.
  4. Click the Advanced Options link to see the additional options you may choose for your default address.
    • Discard: This option will be used if you do not wish for a bounceback message to be sent to the misrouted email sender.
    • The Pipe to a program option will send the email to a script of your choice. When piping to a program, you should enter a path relative to your home directory. If the script requires an interpreter such as Perl or PHP, you should omit the "/usr/bin/perl, or /usr/bin/php portion." Make sure that your script is executable and has the appropriate hashbang at the top of the script. If you do not know how to add the hashbang, make sure to name your script file with the correct extension, and you will be prompted to have the hashbang added automatically.
  5. Click Change to complete the set up of the catchall address.
Note: Emails count towards a customer's inode limits, so that an overstuffed email box can result in account suspension. We recommend creating an email forwarder as an alternative.