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Customer Portal - Contact Support


HostGator Support is always here to assist you! Please do not hesitate to reach out if you need assistance. We are available 24/7!

If you're logged into your HostGator Customer Portal and would like to seek assistance from our Support team, there are several ways to obtain help, such as searching our Knowledge Base, calling us, or starting a live chat.

For your account's security, we may need to verify you when you contact our Support team. Please refer to the following article to learn what details we may ask you.

Knowledge Base

We have support articles in our Knowledge Base to walk you through almost everything about hosting.

To open our Knowledge Base:

  1. In your Customer Portal, click the Support link on the top page.

    Customer Portal - Support link

  2. Once the Knowledge Base page pulls up, type a keyword or the topic related to your issue or use the Categories icons to filter the topics.

    HostGator Knowledge Base


To start a chat while on the Knowledge Base page:

  1. If you're currently on the Knowledge Base page and want to chat with HostGator's Support, wait a few seconds for the Chat icon to appear in the bottom right corner.

    HostGator - KB - Chat icon

  2. In the chat box, you can type in  your issue or select the pre-configured topic closest to your issue.

    HostGator - Live Chat

  3. You will then be placed in a queue to speak to live support as quickly as possible.


Live Chat Support

If you're in your HostGator Customer Portal and you prefer chatting with us right away, click the Chat icon located in the bottom right corner.

Customer Portal - Live Chat


Phone Support

Within your Customer Portal, you will find HostGator's phone number on the top page.

Customer Portal - HostGator Phone number

If you're currently not logged into your Customer Portal and in need of immediate support, you may directly contact us via phone or chat.