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Customer Portal - Contact Support

The Contact Support page is where you can directly contact support for your services. You can start a chat for answers to any of your Support, Billing, Migrations, Security, Windows Support, or even Pre-Sales questions.

Contact Support

To Contact Support

  1. Log in to your Customer Portal.
    • If you cannot remember your password, click on the Forgot Password link below the login area, then follow the instructions emailed to the primary email address on file.
  2. Select Support from the left-hand side menu.

    HostGator Customer Portal Support

  3. There are several ways to obtain help from HostGator via the Support page, such as searching our Knowledge Base, calling us, or starting a live chat. To start a live chat with HostGator, please see the instructions below:

    HostGator Support Page

Starting a Live Chat
  1. Click Start Live Chat.

    HostGator Support Page

  2. Enter the Topic you believe the issue is related to, the Description, and a detailed explanation of the issue, then click Find Help.

    HostGator Support Chat

  3. Click Start Chat at the bottom of the help article.

    HostGator Support Chat

You will then be placed in a queue to speak to live support as quickly as possible. Alternatively, you may directly contact us via phone or Live Chat.