Customer Portal - Contact Support

HostGator Support is always here to assist you! Please do not hesitate to reach out if you need assistance. We are available 24/7!

If you're logged into your HostGator Customer Portal and would like to seek assistance from our Support team, there are several ways to obtain help, such as searching our Knowledge Base, calling us, or starting a live chat.

Knowledge Base

We have support articles in our Knowledge Base to walk you through almost everything about hosting.

To open our Knowledge Base:

1. In your Customer Portal, click the question mark icon in the top-right corner and click Knowledge Base.

   

2. Once the Knowledge Base page opens, type a keyword or topic related to your issue or use the Categories icons to filter the topics.

   

For tips on how to use our Knowledge base, please visit the following article.

• How to Use the Support Portal

To start a chat while on the Knowledge Base page:

1. If you're currently on the Knowledge Base page and want to chat with HostGator's Support, wait a few seconds for the Chat icon to appear in the bottom right corner.
2. In the chat box, you can type in your issue or select the pre-configured topic closest to your issue.

   

3. You will then be placed in a queue to speak to live support as quickly as possible.

Live Chat Support

If you're in your HostGator Customer Portal and you prefer to chat with us immediately, click the Chat icon in the bottom right corner.

Phone Support

Within your Customer Portal, you will find HostGator's phone number when you click the question mark icon at of the top page.

If you're currently not logged into your Customer Portal and in need of immediate support, you may directly contact us via phone or chat.