How to Contact HostGator
HostGator agents are available 24/7/365 to answer your questions and assist with our products and services. You can contact us via phone or chat, whichever method is most convenient for you!
HostGator and Gator Builder are two separate entities with different levels of support. You can tell whether you are a HostGator or Gator Website Builder customer by the way you access your account.
- If you log into your account through https://www.hostgator.com/my-account/login, you are a HostGator customer. Please reference the support contact information listed under HostGator Support.
- If you log into your account through app.gator.com, you are a Gator Website Builder. Please reference the support contact information listed under Gator Website Builder Support.
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HostGator Support
If you need to contact HostGator, you'll want to have the following account information handy before reaching out to us.
- Admin Email - The primary contact email associated with the account.
- Domain Name - The domain associated with the hosting package.
At HostGator, we take security and privacy very seriously. Once your account is located, we will verify it to answer specific questions and assist with the account. Please be prepared to verify your account. If you cannot verify the account, we will answer general questions—just nothing specifically about the account.
If you are logged into your HostGator Customer Portal and need assistance from our Support team, there are several ways to get help, such as searching our Knowledge Base, calling us, or starting a live chat.
Live Chat Support
Live Chat is a great way to get quick answers to simple questions and problems. HostGator's chat technicians are happy to help you troubleshoot and understand basic issues related to email, control panels, FTP, etc. Our chat agents can also help with sales and billing inquiries.
To contact us via Live Chat, click the CHAT icon in the bottom right-hand corner of any HostGator page.
Phone Support
HostGator's phone agents are available just like in live chats; our phone support representatives can address most of your basic issues and concerns.
You can reach us at the following numbers:
Toll-Free: (866) 96-GATOR (42867)
Local: (713) 574-5287
International: 00+1-713-574-5287
For the most up-to-date and complete contact information for HostGator, including addresses, please visit:
Gator Website Builder Support
If you have a Gator Website Builder hosting account and access your account via the https://app.gator.com/ page, we have Gator Web Advisors available to assist you with your questions and issues. For more information, check out https://app.gator.com/support.
When contacting Gator Support, be sure to have your account billing and domain registrar information handy.
Gator Chat Support
If you would like to chat with one of our 24/7 Gator web advisors, you can do so by clicking Chat with us on your Gator account Support page.
Gator Email Support
If you don't have time to chat, send us an email! Log in to your Gator account and go to Support. Be sure to include the domain/site (if applicable), detailed symptoms or steps to duplicate, and the browser/computer type you use.