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How to Contact HostGator

HostGator agents are available 24/7/365 to answer your questions and provide assistance with our products and services. You can contact us via live chat or phone, whichever method is most convenient for you!

When You Contact Support

If you find yourself needing to contact HostGator, you'll want to have the following account information handy before reaching out to us.

  • Domain Name - The domain associated with the hosting package.
  • Admin Email - The primary contact email associated with the account.
  • Security PIN - The 4-8 digit PIN for the account. The PIN is created during sign-up and is used to verify the account.
  • Customer Portal Login: The Customer Portal email and password login credentials. Providing valid login credentials for the Customer Portal will verify the account.

At HostGator, we take security and privacy very seriously. Once your account is located, we will verify the account in order to further answer specific questions and assist with the account. Please be prepared to provide us with the Security PIN or another form of verification. If you are unable to verify the account, we will be able to answer general questions - just nothing specifically about the account.

For more information on the Customer Portal Settings and PIN, please see the following articles:

Live Chat Support

Live Chat is a great way to get quick answers to simple questions and problems. HostGator's chat technicians are more than happy to help you troubleshoot and understand basic issues related to email, control panels, FTP, etc. Our chat agents can also help with sales and billing inquiries.

To contact us via Live Chat, go to https://helpchat.hostgator.com. You can also access the Live Chat icon at the top of any HostGator page or from within your HostGator Customer Portal.


Phone Support

HostGator's phone agents are available from 6am - 10pm CST, 7 days a week over the phone. Just like in live chats, our phone support representatives can address most of your basic issues and concerns; however, the more complex issues may require a support ticket.

You can reach us at the following numbers:

Toll- Free: (866) 96-GATOR (42867)
Local: (713) 574-5287
International: 00+1-713-574-5287

To contact HostGator via phone free of charge, please use Skype or another third-party vendor that allows for toll-free international calls. HostGator is not responsible for any fee-related phone charges.

For the most up-to-date and complete contact information for HostGator, including addresses and fax numbers, please visit: