How to Contact HostGator
HostGator agents are available 24/7/365 to answer your questions and assist with our products and services. You can contact us via live chat or phone, whichever method is most convenient for you!
- HostGator and Gator Builder are two separate entities with different levels of support.
- You can tell whether you are a HostGator or Gator Website Builder customer by the way you access your account.
- If you log into your account through portal.hostgator.com, you are a HostGator customer. Please reference the support contact information listed under HostGator Support.
- If you log into your account through app.gator.com, you are a Gator Website Builder. Please reference the support contact information listed under Gator Website Builder Support.
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If you find yourself needing to contact HostGator, you'll want to have the following account information handy before reaching out to us.
- Admin Email - The primary contact email associated with the account.
- Domain Name - The domain associated with the hosting package.
- Security PIN - The 4-8 digit PIN for the account. The PIN is created during sign-up and is used to verify the account.
At HostGator, we take security and privacy very seriously. Once your account is located, we will verify the account to answer specific questions and assist with the account. Please be prepared to provide us with the Security PIN or another form of verification. If you cannot verify the account, we will answer general questions - just nothing specifically about the account.
Live Chat Support
Live Chat is a great way to get quick answers to simple questions and problems. HostGator's chat technicians are more than happy to help you troubleshoot and understand basic issues related to email, control panels, FTP, etc. Our chat agents can also help with sales and billing inquiries.
HostGator's phone agents are available just like in live chats; our phone support representatives can address most of your basic issues and concerns.
You can reach us at the following numbers:
Toll-Free: (866) 96-GATOR (42867)
Local: (713) 574-5287
If you have a Gator Website Builder hosting account and access your account via the https://app.gator.com/ page, we have Gator Web Advisors specifically available to assist you with your questions and issues. For more information, check out https://app.gator.com/support.
When contacting Gator Support, be sure to have your account billing and domain registrar information handy.
Gator Chat Support
If you like to chat with one of our 24/7 Gator web advisors, you can do so by going to Gator Chat Support.
Gator Phone Support
Gator Phone Support is available from 11 am - 9 pm EST, Monday - Friday. If you need help over the weekend, no worries. Reach out to Gator's chat which is available 24/7.
You can reach Gator Support at the following number:
Gator Email Support
If you don't have time to chat or call, send us an email! Log in to your Gator account and go to Support. Be sure to include the domain/site (if applicable), detailed symptoms or steps to duplicate, and the browser/computer type you are using.