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How to Contact HostGator

HostGator agents are available 24/7/365 to answer your questions and provide assistance with our products and services. You can contact us via live chat or phone, whichever method is most convenient for you!

When You Contact HostGator Support

If you find yourself needing to contact HostGator, you'll want to have the following account information handy before reaching out to us.

  • Domain Name - The domain associated with the hosting package.
  • Admin Email - The primary contact email associated with the account.
  • Security PIN - The 4-8 digit PIN for the account. The PIN is created during sign-up and is used to verify the account.

At HostGator, we take security and privacy very seriously. Once your account is located, we will verify the account in order to further answer specific questions and assist with the account. Please be prepared to provide us with the Security PIN or another form of verification. If you are unable to verify the account, we will be able to answer general questions - just nothing specifically about the account.

For more information on the Customer Portal Settings and PIN, please see the following articles:

Live Chat Support

Live Chat is a great way to get quick answers to simple questions and problems. HostGator's chat technicians are more than happy to help you troubleshoot and understand basic issues related to email, control panels, FTP, etc. Our chat agents can also help with sales and billing inquiries.

To contact us via Live Chat, go to https://helpchat.hostgator.com. You can also access the Live Chat icon at the top of any HostGator page or from within your HostGator Customer Portal.

Phone Support

HostGator's phone agents are available 24/7. Just like in live chats, our phone support representatives can address most of your basic issues and concerns; however, the more complex cases may require a support ticket.

You can reach us at the following numbers:

Toll- Free: (866) 96-GATOR (42867)
Local: (713) 574-5287
International: 00+1-713-574-5287

To contact HostGator via phone free of charge, please use Skype or another third-party vendor that allows for toll-free international calls. HostGator is not responsible for any fee-related phone charges.
For the most up-to-date and complete contact information for HostGator, including addresses and fax numbers, please visit:

Gator Website Builder

If you have a Gator Website Builder hosting account and access your account via login.gator.com, we have Gator Web Advisors specifically available to assist you with your questions and issues. For more information, check out https://app.gator.com/support.

When contacting Gator Support, be sure to have your account billing and domain registrar information handy.

Gator Chat Support

If you like to chat with one of our 24/7 Gator web advisors, you can do so by going to https://helpchat.gator.com.

Gator Phone Support

Gator Phone Support is available from 10 am - 8 pm CDT, Monday - Friday. If you need help over the weekend, no worries. Reach out to Gator's chat which is available 24/7, or submit an email.

You can reach Gator Support at the following number:

Toll- Free: 855-514-2867

Gator Email Support

If you don't have time to chat or call, send us an email! Log into your Gator account and go to Support. Be sure to include the domain/site (if applicable), detailed symptoms or steps to duplicate, and the browser/computer type you are using.

Note: Please allow 24-48 hours for us to process your email.