How to Create and Manage FTP Accounts in Customer Portal

FTP accounts (File Transfer Protocol) are important for efficiently managing website files. By using an FTP client, you can securely transfer files, easily manage FTP accounts, update content, and maintain seamless website functionality.

This article will discuss the following topics.

• Recommended FTP Clients ⤵
• How to Configure FTP Clients ⤵
• How to Access the FTP Management Panel ⤵
• How to Manage FTP Accounts ⤵

Recommended FTP Clients

To enhance your experience, we recommend using reliable FTP clients, such as:

• Filezilla
• CoreFTP
• Cyberduck
• SmartFTP (A trial version is available.)
• CuteFTP (A trial version is available.)

Please visit the following article to learn how to download and configure these FTP clients.

• Where Can I Download an FTP Client?

How to Configure FTP Clients

After downloading the FTP client, you'll need the correct settings to connect to your hosting account. The information you need to configure your FTP client is in your Customer Portal.

• FTP Host/Address: (IP address or server hostname)
• FTP User: (FTP username)
• FTP Password: (FTP password)
• Port: 21

For more information about FTP settings and connection, please refer to the following article

• FTP Settings and Connections

How to Access the FTP Management Panel

Already logged into your Customer Portal? Use the following link to go to your Folder Index Manager section.

• https://www.hostgator.com/my-account/hosting/details/ftp-access

Not yet logged into your Customer Portal? Follow the steps below.

To access the FTP Management panel:

1. Log in to your Customer Portal.
2. Click Websites on the left-hand menu.

   

   Alternatively, you can click on the Hosting tab, locate the hosting package you need to manage, and then click its MANAGE button.

   

3. On the website management page, locate the website you need to manage and click its SETTINGS button.

   

4. On the top menu, click the ADVANCED tab.

   

5. Click the MANAGE button under the FTP Access card.

   

6. You'll be redirected to the FTP Management panel, where you can create and manage FTP accounts.

   

How to Manage FTP Accounts

In the FTP Management panel of your Customer Portal, you can manage your FTP accounts with the following actions.

• Create a new FTP account ⤵
• Search for an existing FTP user/account ⤵
• View the FTP client details ⤵
• Change the FTP account password ⤵
• Delete an FTP account ⤵

Create an FTP Account

1. In the FTP Management panel, click the CREATE FTP ACCOUNT button.

   

2. Fill out the required fields for the username, password, and directory, and select the correct domain where you want to create the FTP account.

   

3. Click CREATE FTP ACCOUNT.

Search for an Existing FTP User/Account

If you have multiple FTP accounts in your Customer Portal, you can use the search box to locate a specific FTP user or account.

View the FTP Client Details

1. In the FTP Management panel, locate the FTP account whose details you want to view, then click its vertical ellipsis icon on the right.
2. Select View.

   

3. A pop-up window will appear, showing you the details of the selected FTP account.

   

Change the FTP Account Password

1. In the FTP Management panel, locate the FTP account you want to change the password, then click its vertical ellipsis icon on the right.
2. Select Change Password.

   

3. Enter your new FTP password in the pop-up window.

   

4. Click CHANGE PASSWORD.

You can now access your FTP account using the new password.

Delete an FTP Account

1. In the FTP Management panel, locate the FTP account you want to delete, then click its vertical ellipsis icon on the right.
2. Select Delete Account.

   

3. In the pop-up window, click DELETE to confirm removing the FTP account.

   

If you're looking for a consolidated list of FTP-related articles, please visit the following article.

• File Transfer Protocol (FTP) Articles