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Why Doesn't My FTP Password Change When I Change My cPanel Password?

By default, an FTP account is automatically created in cPanel when you sign up for hosting. Thus, you can access this default FTP using your cPanel username and password. However, this is not the case for Addon FTP accounts.

How to Change the Password of your Addon FTP Account

If the password you wish to change is for an addon FTP account, changing the cPanel password will have no effect on that account's password. Unlike the primary FTP account which is linked to the cPanel login, the password for addon FTP accounts must be updated manually by following the steps below:

  1. Log into cPanel.
  2. In the Files section, click on the FTP Accounts icon.

    HostGator cPanel FTP accounts

  3. Under FTP Accounts, next to the desired account, click Change Password.

    change FTP account password

  4. Enter your new password twice in the fields provided.
  5. Click Change Password.

How to Change the Password of your Default FTP Account

When you change your cPanel password, the default FTP account password is automatically updated to be consistent with your cPanel login. Here are the steps on how you can change the cPanel password (default FTP password) via your Customer Portal.

  1. Log in to your Customer Portal.
  2. On the left-hand menu, click Hosting.
  3. Click Manage under the domain name.

    Customer Portal Manage Package Button

  4. Select Settings underneath the account details.

    Customer Portal Shared Package Settings

  5. Click Reset Password. Create a password yourself, or you can click on the Generate a New Password tab to have one generated for you.
  6. Once you've created or generated a new password, click Change Password.
  7. A confirmation prompt will appear at the top of the page, confirming the change was made. Now, you can use your new password to log into your cPanel (and default FTP) directly.
Please allow 24 hours for your FTP password to sync with your cPanel password. If the password does not work after 24 hours, please contact HostGator support so we can assist you.

For more information on FTP, please refer to the following article: