Why Doesn't My FTP Password Change When I Change My cPanel Password?

By default, an FTP account is automatically created in cPanel when you sign up for hosting. Thus, you can access this default FTP using your cPanel username and password. However, this is not the case for Addon FTP accounts.

How to change the password of your addon FTP account

If the password you wish to change is for an addon FTP account, changing the cPanel password will have no effect on that account's password. Unlike the primary FTP account, which is linked to the cPanel login, the password for addon FTP accounts must be updated manually.
 

Please select an option below for instructions:

• Option A: Using FTP Accounts ↴
• Option B: Using the User Manager ↴

Option A: Using FTP accounts

1. Log in to cPanel. There are two ways to access your cPanel.
   • Option 1: Access your cPanel via this direct link.
   • Option 2: Access your cPanel via your Customer Portal.
     1. Log in to your Customer Portal.
     2. Click the Hosting tab in the left-side menu.

        

        • If you have one hosting package in your account, proceed to step 3.
        • If your account has multiple hosting packages, choose the plan you want access to, then click Manage.

          

     3. Scroll down to the Server Information section.
     4. Under Quick Links, click the cPanel button.

        

2. In the Files section, click on the FTP Accounts icon.

   

3. Under FTP Accounts, next to the desired account, click Change Password.

   

4. Enter your new password twice in the fields provided.
5. Click Change Password.

Option B: Using the User Manager

1. Log in to cPanel. (See options above on how to log into your cPanel)
2. Scroll down to Preferences, then click on User Manager.
   
3. Click on Change Password under the desired account.
   
4. Enter your new password twice in the fields provided.
   
5. Then, hit Save.