Why Doesn’t My FTP Password Change with cPanel Password?

By default, an FTP account is automatically created in cPanel when you sign up for hosting. Thus, you can access this default FTP using your cPanel username and password. However, this is not the case for Addon FTP accounts.

How to change the password of your addon FTP account

If the password you wish to change is for an addon FTP account, changing the cPanel password will have no effect on that account's password. Unlike the primary FTP account, which is linked to the cPanel login, the password for addon FTP accounts must be updated manually.

Please select an option below for instructions:

• Option A: Using FTP Access ↴
• Option B: Using the User Manager ↴

Option A: Using FTP Access

1. Log in to your Customer Portal.
2. Click Websites on the left-hand menu.

   

3. In the top navigation menu, click the Advanced tab.
4. Scroll down to the FTP Access section, then click the Manage button to open and manage your FTP accounts.

   

5. Locate the FTP account you want to manage in the FTP Management list.
6. Click the three-dot (⋮) menu next to the selected FTP account.
7. Select Change Password from the dropdown options.

   

8. Enter a new password in the Password field, or click Generate to create a strong password.

   

9. Click the Change Password button to apply the new password and save it.

Option B: Using the User Manager

1. Log in to cPanel. 
2. Scroll down to Preferences, then click on User Manager.

   

3. Click on Change Password under the desired account.

   

4. Enter your new password twice in the fields provided.

   

5. Then, hit Save.