1. Knowledge Base
  2. >
  3. Results
  4. >
  5. What is My Server Address?

What is My Server Address?

Many operations or tools which you may use frequently will require a way to locate your server in order to function. This includes, but is not limited to, FTP software, cPanel login URLs, webmail, and even software you host, such as WordPress, needs an address to locate your database.

You may see this referenced in many of our articles in many different ways, including the following:

  • Server IP Address
  • Server Hostname
  • Control Panel IP Address
  • domain.com, example.com, exampledomain.tld, etc.

The address you will need to use depends on whether you are trying to access your HostGator server externally (e.g., from your computer, from another server, or from your phone), or internally (e.g., WordPress plugin connecting to your email account or any software that needs to access a database on the same server), and whether or not a username and password are required.

External Address

When attempting to reach your server, the server needs to be able to identify the hosting account you are trying to access the content from. Either the server will identify your account based on the domain you use to access it, or by asking for a username and password.

If you are using a service that requires a username and password (such as FTP, logging into cPanel, etc.), then you may usually use any address that is pointed to the same server as listed here interchangeably:

  • Server IP Address: This is the IP address provided in your Welcome email, and is the primary IP address for your server.
    Note: This will often not be the same IP address your website uses, and should not ever be used for an A record when setting up DNS for a domain.
  • Server Address/HostName: This is the fully qualified domain name of your server. Click on your server type to expand directions for how to get this address:

    To find your Server Address/Hostname:

    1. Log into your Customer Portal.
    2. On the Dashboard, click the Manage Package button under the hosting package you wish to access.
    3. For the hosting package, select the Settings tab at the top.
    4. The Server Hostname is located under Server.

      HostGator Customer Portal Hosting Package's Settings to Find the Server Address

    Note: The Server Name will also be provided in your Welcome Email when you purchase hosting. This may be Your Control Panel address. You will just need to remove the :2083 at the end of the URL. When you use the Server Address followed by :2083, you will be directed to the login page for your cPanel.

    Your server name will be provided to you in your Welcome email. It will not function until your DNS is configured correctly for your VPS or Dedicated Server, as you will be able to define your own server name when ordering your server.

    Note: The Server Name will also be provided in your Welcome Email when you purchase hosting, though it will still require the configuration of your DNS.
  • Control Panel IP Address/Site IP Address: This is the IP address that is linked to your control panel or website. How you find it depends on your hosting package and control panel type. Click on the expands to provide the steps on how to locate your IP address.

    Since the Optimized WordPress package does not have a cPanel, you can find your Site IP Address through your Customer Portal. Use the steps below to find your Site IP Address:

    1. Log into your Customer Portal.
    2. On the Dashboard, click the Manage Package button under your Optimized WordPress hosting package you wish to access.
    3. The Site IP Address is located beside your WordPress domain name at the bottom of the page.

      HostGator Customer Portal OWP Package's Settings to Find the Site IP Address

    Note: If you use third-party DNS, this is the IP you would use to point your domain to your server.

    To find your Site IP Address within cPanel:

    1. Log into cPanel.
    2. Locate the General Information section on the right-hand sidebar of your cPanel.
      Note: The cPanel theme must be set to HG to view this section. If you are using a different cPanel theme and need assistance with resetting it back to HostGator's theme, please contact us via phone or Live Chat for assistance.
    3. Your Site IP Address will be located just below your name server details.

      HostGator cPanel General Information for Site IP Address

    Note: If you use third-party DNS, this is the IP address you would use to point your domain to your server.

    To find your Control Panel IP Address:

    1. Log into your Plesk Control Panel.
    2. Click the Websites & Domains tab.
    3. Your IP address will be available in the information for the relevant website.

      HostGator Plesk IP Address

    Note: If you use third-party DNS, this is the IP you would use to point your domain to your server.
  • domain.com, example.com, exampledomain.tld, etc.: These are example placeholders that indicate that any domain which you have installed to your control panel, and correctly pointed to your server by either using our name servers or the Site IP via third-party DNS.

If you need to access content on the server via a method that does not use your username and password (such as when simply viewing your website through a browser), you will usually need to use a domain that is both installed on your account and using DNS pointed to your Site IP Address. (e.g., example.com).

Internal Address

Any time you need to reference a tool or service on the same server, such as when configuring an SMTP plugin for WordPress, or configuring any CMS to connect to a database on the same server, you must use the server address localhost.

This is a special address that always points to the same server you are on. It will allow your software or service to link to the software or service it needs to work with on the same server without using external DNS and can prevent many issues.