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What is My Server Address?

The server address is categorized into two External Address and Internal AddressYou may see your server address in many of our articles in many different ways, as shown in the tables below. 

Here are some common terminologies you will find useful and may encounter in other support articles.

External Address

The external address (public) allows you to connect your computer to an Internet Service Provider (ISP), which then allows access to websites around the world.

Sample Uses:  Connecting from your computer, from another server, or from your phone to your FTP, cPanel, or email.

Server IP AddressThis is the IP address provided in your Welcome email.

Note: This will often not be the same IP address your website uses and should NOT ever be used for an A record when setting up DNS for a domain.
Server Name or HostnameThis is the fully qualified domain name of your server.
Site IP Address or Control Panel IP AddressThis is the IP address linked to your control panel or website. How you find it depends on your hosting package and control panel type.

Note: This is the IP address used as your website's A records.
exampledomain.tld (yourdomain.com, example.net, etc.)This serves as a placeholder that indicates any domain you have installed to your control panel and correctly pointed to your server by either using our name servers or the Site IP via third-party DNS.

Internal Address

The internal address (private) can only be used by those on the same network. 

Sample Use: WordPress plugins trying to connect to your email account or any application or software that needs access to your server's database.

localhostThis is a special address that always points to the same server you are on. It will allow your software to link to the software it needs to work with on the same server without using external DNS and to prevent many issues.

Where is My Server Address?

Depending on the hosting package in your account, you can click the links below to see where to find your server address.


Shared, Cloud, and Reseller Accounts

For these hosting packages, you will find your server address (Server Name or Site IP Address) in your Welcome email, Customer Portal, and cPanel.

  • Welcome Email — The Server Name will be provided in your Welcome email when you purchase hosting. This is in the Your Control Panel address followed by the port: 2083.

    Example: https://gator1234.hostgator.com:2083
    Server Name: gator1234.hostgator.com
     
  • Customer Portal — The Server Name and Site IP Address are found in your Customer Portal's Settings tab.
How to Find the Site IP and Server Name in your Customer Portal
  1. Log in to your Customer Portal.
  2. Select Hosting from the left-hand menu.
  3. Locate your hosting package, then click the Manage link.
  4. Under the selected hosting package page, click the Settings tab.
  5. The server name is found just below the Server Info & Settings heading and the IP address below the Username.
    Customer Portal - Settings Tab
  • cPanel — The Server Name or Site IP Address are found in your cPanel's General Information section.
How to Find the Site IP and Server Name/Hostname in your cPanel
  1. Log in to cPanel.
  2. Locate the General Information section on the right-hand sidebar.
    Note: The cPanel theme must be set to HG to view this section.
  3. Your Site IP Address and Server Name or Hostname are displayed among your other server details.

    cPanel - General Information - Site IP and Server Hotsname


Optimized WordPress Accounts

For the WordPress hosting package, you will find your server address (Server Name or IP Address) in your Welcome email and Customer Portal.

  • Welcome Email — The Server Name is provided in your Welcome email.

    Example: wns000.hostgator.com
     
  • Customer Portal — The Site IP address is found in your Customer Portal since the WordPress hosting package does not have a cPanel.
How to Find the Site IP in your Customer Portal
  1. Log in to your Customer Portal.
  2. In the Hosting tab, locate your WordPress package, then click the Manage link.
  3. The Site IP Address is located beside your WordPress domain name at the bottom of the page.

    HostGator Customer Portal OWP Package's Settings to Find the Site IP Address

Note: This is the IP you would use to point your domain to your server.

VPS and Dedicated Server Accounts

For the VPS and Dedicated hosting packages, you will find your server address (Site IP and Server Name) in your Welcome email and Customer Portal.

  • Welcome Email — Your Server Name and Site IP will be provided in your Welcome email, along with your server and WHM details. It will not function until your DNS is configured correctly for your VPS or Dedicated Server, as you will be able to define your own server name during purchase.
     
  • Customer Portal — The Site IP and Server Name are found in your Customer Portal's Settings tab.
How to Find the Site IP and Server Name in your Customer Portal
  1. Log in to your Customer Portal.
  2. Select Hosting from the left-hand menu.
  3. Locate your VPS or Dedicated hosting package, then click the Manage link.
  4. The Settings tab will display your Server Name and IP Address under Server Info and Settings.

    Customer Portal - Windows Hosting - Server Details


Windows Accounts

For the Windows hosting package, you will find your server address (Server Name or Control Panel IP Address) in your Welcome email, Customer Portal, and Plesk control panel.

  • Welcome Email  Your Server Name is provided in your Welcome email along with your Plesk Control Panel login details.

    Example: https://hgws00.win.hostgator.com:8443
    Server name: hgws00.win.hostgator.com
     
  • Customer Portal — The Server Name and IP Address are found in your Customer Portal's Settings tab.
How to Find the Site IP and Server Name in your Customer Portal
  1. Log in to your Customer Portal.
  2. Select Hosting from the left-hand menu.
  3. Locate your Windows hosting package, then click the Manage link.
  4. The Settings tab will display your Server Name and IP Address, including your other server details.

    Customer Portal - Windows Hosting - Server Details

  • Plesk — This is your Windows package's control panel where you can find your Site IP address.
How to Find your Control Panel IP  Address in Plesk
  1. Log in to your Plesk Control Panel.
  2. Click the Websites & Domains menu tab.
  3. Your IP address will be available on the information page of the relevant website.

    HostGator Plesk IP Address

Note: This is the IP Address you should use to point your domain to your server.

Though we recommend the use of our own system, you may check your public IP by going to https://www.hostgator.com/ip.

Here is a link that you can also follow if you're dealing with your email set up: Email Connection Settings.