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Suspending/Unsuspending Accounts

 

With WHM, you can suspend and unsuspend cPanel accounts. This capability allows account owners to disable subordinate cPanel accounts without deleting the account or content within it.

Suspending an Account

To suspend an account:

  1. Log in to WHM.
  2. Find the Account Functions in the left side menu and click on Manage Account Suspension.

    HostGator WHM Account Function > Manage Account Suspension

  3. Select the primary domain or username of the account(s) you wish to suspend in the Manage Account Suspension.

    HostGator Manage Account Suspension Select Domain

  4. You can provide a reason for suspending the account(s) in the Reason field, but it's optional.

    HostGator Manage Account Suspension Reason Field

  5. Press the Suspend button to deactivate the account.

    HostGator Manage Account Suspension Suspend Button

  6. Congratulations! You now know how to suspend an account in WHM.

    HostGator Manage Account Suspension Suspension Status


Unsuspending an Account

Restoring services to an account that has been suspended in WHM is relatively easy. There are 2 quick ways to do it.

The first way is:

  1. Log in to WHM.
  2. Find the Account Functions in the left side menu and click on Manage Account Suspension.

    HostGator WHM Account Function > Manage Account Suspension

  3. In the Manage Account Suspension, you will see a list of all accounts in your system, the domains or username highlighted in pink are accounts that have been suspended.

    HostGator Manage Account Suspension Suspended Acccount

  4. Select the primary domain or username of the account(s) you wish to unsuspend.

    HostGator Manage Account Suspension Unsuspension Select Domain

  5. Press the Unsuspend button to restore the account.

    HostGator Manage Account Suspension Unsuspend Button

Another way to unsuspend the account:

  1. Find the Account Information section and click List Suspended Accounts.

    HostGator Account Information > List Suspended Accounts

  2. You will see the list of the currently suspended account and the reason.

    HostGator List Suspended Accounts

  3. Next to the account, you wish to unsuspend, press the Unsuspend button.

    HostGator List Suspended Accounts Unsuspend Button

  4. Congratulations! You now know how to unsuspend an account in WHM. 

    HostGator Manage Account Suspension Unsuspension Status

If you cannot unsuspend an account, there may be an Abuse ToS ticket that must be resolved first. If there are no unresolved ToS tickets, please contact us via phone or Live Chat for assistance.