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Restore Account from Beginning, Original Setup

If you would like to start over, there are several ways this can be accomplished, depending on what you would like to reset.

Be sure to create a backup of everything you are deleting if you need it later; otherwise, it may not be recoverable once deleted.

Reset one folder (public_html, www, cgi-bin)

If you want to start fresh with your website (or a part of your website) and wish to retain all other settings, such as email accounts, it is best to delete the unwanted website files.

  • You can delete the public_html folder and recreate it. This will delete all contents of your primary website and any addon domain folders and their contents.
  • You can delete folders contained inside the public_html folder and recreate them. This allows you to be more specific about removing what you would like.
If you accidentally delete folders outside of public_html, we can recreate them as empty folders. Contact us via phone or chat for assistance.

Remove a database

If you wish to delete a script or restart with a new database, you can delete the old MySQL database and create a new one as needed. For details on how to accomplish this, please refer to the following article.

Reset everything

Shared hosting

We can wipe your account fully clean, but doing this will delete EVERYTHING. This includes all files, databases, emails, email accounts, account settings, etc. The account will be fully terminated and then re-created. Please contact us via phone or chat for this request.

Reseller, VPS with cPanel, and Dedicated Linux hosting

Terminate the cPanel and then re-create it in WHM. This completely deletes the account and creates a new empty one.

Restore my site with previous content

This is a completely different request. Please contact our support team via phone or chat, and we will use a backup to recreate your account.

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