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Restore Account from Beginning, Original Setup

If you would like to start over, there are several ways this can be accomplished, depending on what you would like to reset.

Be sure to create a backup of everything you are deleting if you need it later; otherwise, it may not be recoverable once deleted.

Reset One Folder (public_html, www, cgi-bin)

If you want to start fresh with your website (or a part of your website) and wish to retain all other settings, such as email accounts, it is best to delete the unwanted website files.

  • You can delete the public_html folder and recreate it. This will delete all contents of your primary website and any addon domain folders and their contents.
  • You can delete folders contained inside the public_html folder and recreate them. This allows you to be more specific about removing what you would like.
If you accidentally delete folders outside of public_html, we can recreate them as empty folders. Contact us via phone or Live Chat for assistance.

Remove a Database

If you wish to delete a script or restart with a new database, you can delete the old MySQL database and create a new one as needed. For details on how to accomplish this, please refer to the article:

Reset Everything

Shared Hosting Accounts

We can wipe your account fully clean, but doing this will delete EVERYTHING. This includes all files, databases, emails, email accounts, account settings, etc. The account will be fully terminated and then re-created. Please contact us via phone or Live Chat for this request.

Reseller, VPS/cPanel, Dedicated Linux Hosting

Terminate the cPanel and then re-create it in WHM. This completely deletes the account and creates a new empty one.

VPS - Reinstall Entire Container
Warning! The steps below will completely reinstall EVERYTHING.
  1. Log in to your Virtuozzo Parallels Power Panels (PPP).
    • The login information was provided in the welcome email we sent when you opened your account. If you need this information re-sent, please contact support via phone or Live Chat.
  2. Stop the container by clicking Stop Container in the top menu bar.
  3. In the Container Management section of the left-side menu, click Maintenance.
  4. Click on the Reinstall tab.
  5. Follow the on-screen instructions for reinstalling.

The reload will complete quickly, after which cPanel will begin to install in the background. cPanel installation may take up to 1 hour to complete.

A known bug may sometimes cause the installation of cPanel to fail. If you are still unable to access cPanel after 1 hour, you may contact us for assistance or attempt the following:

  1. Log in to your Virtuozzo Parallels Power Panels (PPP).
    • The login information was provided in the welcome email we sent when you opened your account. If you need this information re-sent, please contact support via phone or Live Chat.
  2. In the Container Management section of the left-side menu, click File Manager:

    HostGator Restore Account from Beginning

  3. Navigate to the /var directory, then the /run directory. If the directory you are looking for is not on the first page, navigate through the page list until you find it:

    HostGator Restore Account from Beginning

  4. From the /var/run/ directory, select the yum.pid file:

    HostGator Restore Account from Beginning

    Note: If this file is not present, please contact us via phone or Live Chat for support.
  5. Click the Remove button:<

    HostGator Restore Account from Beginning

  6. Confirm that you would like to have the file removed:

    HostGator Restore Account from Beginning

  7. In the Container Management section of the left-side menu, click Maintenance.
  8. Click on the Reinstall tab.
  9. Follow the on-screen instructions for reinstalling.

If cPanel does not load after 1 hour, you may attempt the instructions above again or contact us via phone or Live Chat to have an administrator resolve the issue.


Restore My Site with Previous Content

This is a completely different request. Please contact our support team via phone or Live Chat, and we will use a backup to recreate your account.