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Manage AutoSSL in WHM


This article will cover the Manage AutoSSL feature for WHM with the following topics:

Features of AutoSSL

cPanel has recently implemented a new feature in WHM called AutoSSL. This feature will allow domain validated SSL certificates to be automatically installed on cPanel accounts for VPS and Dedicated Server packages. The Manage AutoSSL feature will select an SSL certificate provider, view logs, and manage which users can be secured with an SSL Certificate. For more information regarding the AutoSSL in WHM, please refer to cPanel's documentation,

Note: To allow AutoSSL to replace invalid or expiring non-AutoSSL certificates, proceed to the Options tab and click the Allow AutoSSL to replace invalid or expiring non-AutoSSL certificates. If you are unsure that you should replace the certificates, we recommend consulting with a developer.
  • The AutoSSL does cover the www. subdomain for each domain and subdomain listed in the certificate. These certificates do count towards any daily rate limits. For example, domain example.com and www.example.com will be included in the certificate.
  • AutoSSL does prioritize new certificates over the renewal of existing certificates due to rate limits.
  • The AutoSSL sorting algorithm determines the priority of the domains to secure if a virtual host contains more than the provider's limit of domain names.
  • Different providers may wait for a certain amount of time to replace an AutoSSL-provided certificate before it expires. Such as, certificates provided by cPanel will attempt to renew within 15 days of expiry.
  • AutoSSL will replace certificates with overly-weak security settings. Example: RSA modulus of 512-bit or less.

AutoSSL will automatically check that all domains within the cPanel user account have a certificate unless you exclude them within the Manage Users option. Please see the Disable for Certain Users section below for instructions on how to complete this.

Limitations of AutoSSL
  • cPanel-provided certificates through AutoSSL can secure up to 200 domains per certificate (Apache virtual host).
  • Domains and subdomains must pass a Domain Control Validation (DCV) test to provide ownership of the domain.
    • Corresponding www. Domains will not be included if they do not pass the DCV test.
    For the AutoSSL DCV to function, the domain must be pointed to HostGator via either nameservers or an A record to your server's IP address. This change must be completed where the domain is managed at.
  • Pre-existing certificates will not be attempted to be replaced if it was not issued via AutoSSL.
  • AutoSSL does not secure wildcard domains.

How to enable SSL in WHM

This video discusses how to enable your preferred SSL in a VPS or Dedicated server's WHM using Let's Encrypt as an example. For a Reseller's WHM, we will configure it for you.

Here are the steps outlined in the video guide above.

  1. Log in to WHM
  2. Look for the SSL/TLS section. The quickest way is by typing the keyword on the Search box on the left-side panel.

    HostGator - WHM Search Box
    Alternatively, you can use the Seach box at the top.

    HostGator - WHM Search Box

  3. Select Manage AutoSSL.

    WHM's Manage AutoSSL

  4. Scroll down a little bit and select Let's Encrypt under AutoSSL Providers. The cPanel (powered by Sectigo) is enabled by default.
  5. Click the Options tab. This section allows you to customize your SSL and replace invalid or expiring SSL certificates.

    WHM - Manage AutoSSL - Options Tab

    • If you have a paid SSL installed in a domain and want to use the Let's Encrypt instead, select Allow AutoSSL to replace invalid or expiring non-AutoSSL certificates to automatically replace it with either cPanel or Let's Encrypt SSL.
    • Leave this checkbox unselected if you do not wish to overwrite your paid SSL with the AutoSSL.
  6. Next is to run AutoSSL.
    • To use AutoSSL for all cPanel users in your WHM, click the AutoSSL for All Users button.

    • If you wish to choose the users who will use AutoSSL, click the Manage Users tab, select your preferred cPanel users, Enable AutoSSL radio button, and click the Check (username) button under the Check (username) Run AutoSSL Check.

      WHM - Manage AutoSSL - Manage Users

  7. Once the AutoSSL is triggered, you can check its status in the Logs tab. 
  8. Click View Logs to see the complete details.

    WHM- View Logs

  9. Scroll down the logs to find the green-colored texts indicating successful installation.
  10. Check your website in a browser by typing in https:// plus your domain name. Your SSL should now be activated on your website. 

Disable for Certain Users
  1. Click on the Manage Users tab, and then click the checkbox on the left-hand side of each user that you wish to disable.
  2. Once all users are selected, click Disable AutoSSL on selected users at the top.
  3. Then click Save at the bottom of the screen.
Note: Disabling the AutoSSL will be for all domains under that user.
Enable for Certain Users
  1. Click on the Manage Users tab, and then click the checkbox on the left-hand side of each user you wish to enable.
  2. Once all users are selected, click Enable AutoSSL on selected users at the top.
  3. Then click Save at the bottom of the screen.

Change AutoSSL Provider

Within Manage AutoSSL, you can change the SSL provider by selecting which provider you would like to use. The provider may require that you read and accept their Terms of Service by selecting the checkbox to agree to the terms.

To reset your registration with the provider, select the appropriate checkbox to agree to the terms, then Reset Registration, and then click Submit.

Let's Encrypt™ AutoSSL Plugin

The Let's Encrypt™ plugin will automatically provision cPanel accounts with Let's Encrypt SSL certificates for sites that do not already have valid CA-signed SSL certificates. The plugin only integrates with the AutoSSL feature, which generates SSL certificates for cPanel accounts. It does not generate hostname certificates for your system's services.

  1. Using SSH, login as the root user of the server.
  2. Run the following command:

To disable and uninstall the Let's Encrypt plugin, run the following command via SSH:


AutoSSL Troubleshooting

The Log tab within the AutoSSL manager will display the issue once the first cronjob has run. Viewing the log is done by selecting the file's date, then clicking View Log.


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