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Updating WHOIS Information - HostGator/eNom

According to ICANN regulation, whenever a domain is registered, accurate information must be submitted along with that registration. Maintaining accurate WHOIS information can be vital to managing your domain.

Be sure to provide a valid email address for your WHOIS registration as you will be required to verify your WHOIS information via email when changes are made to the registrant, administrative, technical, or billing contact details listed in the WHOIS. If verification is not received within 15 days, the domain name will be suspended.

It is recommended that you use an email address independent of the domain you are registering since you will need access to this email address to verify your WHOIS information.  

How to Update WHOIS Information

HostGator has created a new domain control panel that allows you access to add and manage all of your HostGator domains from a single control panel. The following instructions will show you how to change and manage the WHOIS information for your domains.

Note: Both Enom and Launchpad domains can now be managed from this single control panel.

To change the WHOIS information for a domain

  1. Go to https://portal.hostgator.com/domain/manage.
  2. Log in with your billing account email and password to access your domains. (This will be the same login as https://portal.hostgator.com.)
     
    Note: If you forgot your password, click on the Forgot your password? link below the login field for a password reset.

    HostGator - Customer Portal Login

  3. Once logged in, you will see the domains attached to the billing account along with the basic information about each domain.
  4. By clicking on a domain name, you can get to the Domain Overview, which will show more details about the selected domain and provide access to several other functions.

    HostGator - Portal - Domain Overview

  5. Click Contact Info from the left-hand menu of Domain Overview. You can then change the WHOIS contact information from this section.

    HostGator - Portal - Domain Overview - Contact Info

    • The contact information is separated into registrant, administrative, technical, and billing contacts. You may input different data into each contact or click the Use for all contacts checkbox to use the registrant information for all four contacts.

      HostGator - Portal - Domain Overview - Edit Contact Info

  6. Once all the contact information has been filled out (don't forget to double-check for accuracy), click Save Contact Info.

WHOIS Contact Updates

When any information listed for the WHOIS contact is updated, a few things will occur due to the ICANN regulations.

  • The first is a confirmation email, and this is sent to the current email address. If it is the email address that is being updated, then this will be sent to both the previous and new email addresses for confirmation of the change. Failure to complete both of the confirmation emails will result in the domain becoming suspended.
  • The second is a 60-day transfer lock that will be applied to the domain, and the transfer lock will prevent the domain from being able to be transferred away to another registrar.

Example of WHOIS Change Warning

WHOIS Contact Update