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Updating WHOIS Information - HostGator/eNom


WHOIS is a widely-used directory for domains and has all the information about domain names and their expirations dates, including the domain owners (registrants) and their personal and business contact information. Keeping your domain contact information valid and accurate is a must whenever you register or transfer your domain as per ICANN regulation. You will be required to verify your WHOIS information via email when changes are made to your domain's contact information. If it's not verified within 15 days, the domain will be suspended.

Similar to LaunchPad, another HostGator registrar, most eNom domains can also be managed within the Customer Portal.

Want to know more about WHOIS? Here is a helpful article, Why Update Your WHOIS Information

Curious about how to manage LaunchPad domain names? You may want to check out the article Updating WHOIS Information - LaunchPad to know how.

Is your domain with LaunchPad or eNom? Visit the article Is My Domain Registered with LaunchPad or eNom? to find out.

Interested in keeping your domain contact information private? You may want to use Domain Privacy. For more information, please check out What is Domain Privacy? (Blog) and How to Enable Domain Privacy

How to Update WHOIS Information of eNom Domains

Most domain names purchased from HostGator can be managed within a single control panel, the Customer Portal. However, there are also many long-time customers who still manage eNom domains within their Registry Rocket accounts.

If a domain purchased from HostGator does not appear in the Customer Portal's Domains section, you may need to manage the domain via Registry Rocket.

Please reach out to us via phone or Live Chat if you're unable to update your domain information within your Registry Rocket account so we can assist you!

What To Expect When Updating WHOIS Information

Similar to LaunchPad domains, if you wish to update your WHOIS information, here's what will happen in accordance with the ICANN regulations.

  1. Confirmation email  - This is sent to the current WHOIS email address. If you change the email address, both the old and new email addresses will receive confirmation emails. Failure to complete both confirmation emails will result in the domain becoming suspended.
  2. A 60-day transfer lock - The transfer lock will prevent the domain from being transferred away to another registrar.

To update your eNom domain (WHOIS) information:

  1. Log in to Customer Portal.
  2. Click the Domains tab from the left menu.

    Customer Portal - Domains

  3. Click More beside your domain name. You'll get to see more details about the selected domain and have access to several other functions.

    Domains - More

  4. You will find the domain's Contact Info in the lower right corner. Click the Change link to update the WHOIS information.

    Domains - Contact Info - Change Link

    You may also click Contact Info from the left sidebar.

    Domains - Contact Info Icon

  5. In the Contact Info section, the registrant, administrative, technical, and billing contacts are displayed. You may enter different data into each contact (tab) or click the Use for all contacts checkbox to use your registrant information for all four contacts.

    Domains - Contact Info Page

  6. Once all the contact information has been filled out (don't forget to double-check for accuracy!), click Save Contact Info to save changes.
  7. You will see a Warning pop-up window notifying you of the change.

    Domains - Change Info - Warning

  8. Click Save Contact Info.