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Checking Service Status and Server Info - WHM

This tutorial will show you how to check the server status of various services and find other information about the server in WHM.

View the Services Currently Running on the Server
The WHM shown in the video may look slightly different. However, the functionality described should still be the same.
  1. Log in to WHM.
  2. Look for the Server Status and click the Service Status in the left column.

The Service Status Screen shows most of the primary services configured to run on the server. The interface will display one of the following statuses:

  • up — The service is running or operational.
  • down — The service is not running or non-operational.
  • pending — The system is waiting to determine the status of the service.
    The pending status indicates that the system has temporarily suspended monitoring for the service. The system uses this status during service restarts or installations.
Note: The results displayed for the Service Status screen are for the entire server.  So if your account is a Reseller Account and there is an issue causing one of the services not to respond normally, the issue may be caused by one of the other accounts on the server that is not within your control.  Contact us via phone or Live Chat in this event.

Some services that you may see:

  • exim — handles sending and receiving emails.
  • pop — handles POP3 connections for checking email.
  • imap — handles IMAP connections, also for checking email.
  • httpd — handles webpage requests.
  • ftpd — handles uploading and downloading files.
Checking Server Load
  1. Login to WHM.
  2. Look for the Server Status and click the Service Status in the left column.
  3. Scroll down in the System Information, look for Server Load and Memory Used.
    If the server appears to be responding slowly for all services, the Server Load indicates whether there are too many large processes running simultaneously on the server.
NOTE: For most servers, normal load averages are 10 or less, but this can vary based on the specific hardware configuration of a particular server. (The video says 1.0, but it is 10.)
Viewing Information about the Server
The WHM shown in the video may look slightly different. However, the functionality described should still be the same.
  1. Log in to WHM.
  2. Look for the Server Status and click the Server Information in the left column.

The Server Information page gives us information about the specific hardware configuration of the server.

For example, you can see the processor installed on the server.

  • Dual-core processors will display as two separate but identical processors.
  • Quad-core processors will display as four separate but identical processors—et cetera.

You can also see how much RAM is installed on the server.

This page also shows more in-depth information about how the hard drive is partitioned and how much disk space on each partition is currently being used.