Google Workspace (Formerly G Suite) Troubleshooting

Google Workspace mailing limits differ from the mail limits of HostGator servers. Here is a complete list of limits for Google Workspace for both external and internal emailing:

These limits are imposed by Google for the well-being of their systems and the safety of your accounts. These limits are subject to change without notice and may be referenced additionally at Google's support site, where any updates or changes to this policy should be documented.

Here is a complete list of the MX records required by Google Workspace:

In order to configure these records correctly in your HostGator cPanel, you only need to know the priority and the destination. To begin, click the icon labeled MX Entry in cPanel. Once in the MX Entry editor, select the domain you wish to work on from the Domain dropdown box in the Select a Domain section.

In the section labeled Add New Record, enter the priority and destination from each of the five required MX records and click Add New Record. After this is done, ensure to delete any records that are not on this list, such as the previously existing MX record for your domain, by clicking Delete next to the unwanted record.

Once you have both added the required MX records and deleted all other records, return to the top of the page to the Email Routing section. Select Remote Mail Exchanger and then click Change. It is very important that this step is performed last as editing the MX records by either adding or deleting records can cause this setting to be reset.

Here is a complete list of the TXT and CNAME records recommended by Google:

For proper configuration of these DNS records, the information from all four fields will be necessary. To create or edit these records, please click the icon on your cPanel home page labeled Advanced DNS Editor. Once there, select the domain you wish to implement these records for from the Domain dropdown box in the Select a Domain section of the editor.

To create each record, you will scroll down to the Add a Record section to enter the Name, TTL, Type, and Destination or TXT Data. For the TXT record, you would enter the full domain name followed by a period, for example, "example.net." without the quotation marks. For the CNAME records, after you tab or click out of the Name field, cPanel will automatically append the rest of the domain name to complete the Name field. Once all four fields are set correctly, click the Add a Record button.

If you receive an error indicating that the record already exists, you may scroll down to examine the Zone File Records section to find the existing file. After finding the correct record, if any of the 4 fields are incorrect, you may click Edit next to the record and alter it to match the correct Google settings.

Google Workspace will allow you to import messages from previous mail accounts into your Google Workspace email with their Mail Fetcher feature. When doing this, it is recommended that you first set up filtering and labels for your Gmail account so that the email you import is easy to locate and sort. Follow these steps to set up sorting for your external email address before importing mail:

1. Click the Gear icon, then select Settings.
2. Click the Labels tab at the top of the page.
3. Click the Create New Label button near the bottom of the page.
4. Select a name for the label. (For example, when fetching mail from [email protected], you may wish to call the label "MyName at Domain.com").
5. Click the Filters tab at the top of the page.
6. Click the Create New Filter link under the existing filters.
7. In the To: field, enter the email address you intend to import.
8. Click Create Filter With This Search >>.
9. Select Skip Inbox if you do not wish these messages to be mixed with your normal messages.
10. Select Apply Label and select the label you have just created.
11. Click Create Filter.

Once this is complete, you should proceed to follow the instructions for setting up Google Mail for HostGator accounts provided here. Additional information, instructions for removing an imported account, and additional Google support are available at Google's support site.

Google Workspace can import contact files in a CSV format, allowing you to transfer or import CSV files generated by other services. To do so, simply follow these instructions:

1. Create a custom CSV file, or export the address book from your other webmail provider or email client as a CSV file.
2. Sign in to Gmail.
3. Click Gmail at the top-left corner of your Gmail page, then choose Contacts.
4. Click the More button above the contacts list and select Import.
5. Click the Choose File button.
6. Select the file you'd like to upload and click the Import button.

After the import is complete, Gmail will display the number of contacts imported. If any errors are generated by this process, it may indicate that the CSV file needs to be edited or may be otherwise invalid.

Google offers full support for Chrome with all Google Workspace services, and additionally offers support for Internet Explorer, Firefox, and Safari for all services except the following:

• Offline access to Gmail, Calendar, Docs, Sheets, and Slides requires Chrome
• Desktop Notifications for Gmail require Chrome

All browsers used to access Google Workspace must have cookies and JavaScript enabled to use Google Workspace.