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Enable SiteLock SMART Scan


SiteLock Essentials, Prevent, and Prevent Plus Plans: Enabling SiteLock SMART Scan is no longer required as it is automatically enabled on the new SiteLock Essentials, Prevent, and Prevent Plus plans released on February 13, 2020. If you have an older SiteLock plan, please use the instructions below to enable the SiteLock SMART scan if needed.

The SiteLock Secure Malware Alert and Removal Tool (SMART) Scan automatically scans your website for malicious code daily and removes it from your site files. The SMART scan will require FTP credentials for your website's document root to set it up.

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How to set up SMART Scanner

To set up SMART scan on your website:

Step 1: Launch your SiteLock Dashboard

  • If you purchased the SiteLock service from SiteLock directly, please go to http://sitelock.com/ and click Login located in the top right-hand corner. Use the email address you signed up with as the username. You may need to request a password reset if you're unable to sign in.
  • If you purchased SiteLock from HostGator, please launch the SiteLock Dashboard via your HostGator Customer Portal. 

To launch your SiteLock Dashboard:

  1. Log in to your Customer Portal.
  2. Click the Hosting tab.

    HostGator Billing Portal Side Panel

  3. Locate the hosting package where SiteLock was purchased, then click its Manage link

    HostGator Billing Portal Hosting Packages

  4. Click the Manage button on the SiteLock tile.

    Billing Portal Sitelock Security Tile

  5. Next, locate the domain where you wish to manage SiteLock. Click the shield icon under Settings.

    Billing Portal Sitelock Security Settings

Step 2: Configure SMART Scan

  1. Once you have logged into your SiteLock Dashboard, a pop-up window for SMART configuration will appear.

    SiteLock - SMART Configuration

  2. Click SMART's Configure button.
  3. On the next page, the SMART Wizard will be displayed. Please enter the following information:
    • Method for File Transfers: Leave FTP selected in the dropdown box.
    • FTP Host or IP Address: Enter your cPanel's Shared IP Address, which you can find on the cPanel's homepage.
    • (S)FTP Port Number: Enter 21 in the port field.
    • User ID: Enter your complete FTP user.
    • Password: Enter your FTP password.

      User-added image

      Note: You may use your cPanel credentials rather than an FTP account restricted only to your domain name. This will allow SiteLock to see your entire home directory in the next step.
  4. Once done, click the Test Connection button.
  5. If the connection is successful, select the document root of your website on the next page.

    User-added image

  6. Once your website's directory is selected, click This Is It.
  7. On the next page, automatic malware removal is set to "No, just warn me" by default. You may choose to automatically remove malware by selecting "Yes, automatically remove the malware found" from the dropdown.

    SiteLock - Automatic Removal of Malware

Once the setup is complete, your SMART scan will run daily and remove any malware it finds.

Please contact SiteLock Support by submitting a request through your SiteLock Dashboard, calling 877-563-2832, or chatting via https://www.sitelock.com/ if you need further assistance.