How to Fix a “Not Secure” Website Warning

If your website is displaying a “Not Secure” warning, the most common reason is that the SSL certificate is not installed correctly. When the SSL installation is incomplete or incorrect, browsers cannot verify the secure connection.

You can confirm this by clicking View Certificates when the error message appears. Check whether the SSL certificate domain name matches the domain in the URL you’re visiting. A mismatch often triggers the not secure website alert.

How to View Certificate Details in Browsers

Understanding how to view SSL certificates can help troubleshoot HTTPS and padlock issues. Below are the steps for major browsers.

Chrome (Desktop)

1. Visit a website.
2. Click on the padlock in the address bar, and a popup will appear.
3. Click on Connection is secure.
4. Click on Certificate is valid to view the SSL certificate.

Chrome (Android device)

1. Visit a website.
2. Click on the padlock icon next to the address bar.
3. Tap on the Connection is secure link.
4. A popup shows the CA information and the security protocol and hashing algorithm used.
5. Click on Certificate Information to view more details about the SSL certificate.

Firefox

1. Visit a website.
2. Click on the padlock on the left-hand side of the URL bar, and a dropdown will appear.
3. On the right side of the dropdown, click on the arrow >.
4. A popup shows organization details.
5. Click on More Information.

Safari

1. Visit a website.
2. In the address bar, double-click on the padlock. 
3. Click on Show Certificate, and then select Details.

Edge

1. Visit a website.
2. Click on the padlock, and then select Connection is secure.
3. You’ll see the name of the certificate issuing authority. (Please note that there is no option to view SSL certificate details in Edge.)

How to Remove the "Not Secure" Website Warning

To fix a “Not Secure” website and restore the HTTPS padlock, you must install your SSL certificate correctly. Once successfully installed, your site will redirect from HTTP to HTTPS, establishing a secure, encrypted connection.

HostGator provides several options for SSL Certificates – Website Protection Service to help keep your site secure.

For more information about our SSL certificates, please visit the following articles.

• Overview: SSL for Newbies
• Part 1: What is SSL/Secure Certificate?
• Part 2: What type of SSL/Secure Certificate do I need?
• Part 3: Important Things You Should Know Before Installing an SSL Certificate
• Part 4: How do I purchase an SSL Certificate?
• Part 5: How Do I Use My SSL Certificate?