CodeGuard to Xcitium FAQ — Backup Migration Guide
HostGator is enhancing its backup services by transitioning from CodeGuard to a new backup partner, Xcitium. This FAQ answers common questions and provides guidance to help ensure a smooth transition.
This migration is designed to be seamless, with no disruption to your existing backup service. While most aspects remain unchanged, there are a few important steps you should take to protect your data and maintain your preferred settings.
CodeGuard to Xcitium FAQ
Q: Will my plan change after switching to Xcitium?
A: No. Your existing plan will remain unchanged. Xcitium mirrors your current backup package, so you continue with the same level of service.
Q: Will I lose any functionality after the migration?
A: No. Xcitium offers the same features and capabilities as CodeGuard, so your experience will remain the same.
Q: Will there be any changes to my pricing?
A: No. Your current rate will continue without any additional charges or hidden fees.
Q: What happens to my existing backups in CodeGuard?
A: To make sure you retain your important data, we highly recommend downloading your backups before your CodeGuard subscription ends.
Q: What if I don’t download my backups before renewal?
A: Once your CodeGuard service expires, any stored backups will be permanently removed and cannot be retrieved.
Q: Will my current backup settings be carried over to Xcitium?
A: No. Your existing settings will not transfer automatically. After the switch, you’ll need to:
- Access your Xcitium dashboard.
- Set up your backup configurations again.
- Reapply your schedules and preferences.
This step is necessary to keep your backups running smoothly.
Q: Will all of my websites that are being backed up be automatically configured to start backing up on Xcitium?
A: Your primary website will be set up automatically to start backing up on Xcitium, so you can get up and running right away. For any additional websites, you’ll just need to log in to Xcitium and complete a quick setup for each one to ensure they’re included in your backup plan.
Q: When will the transition take place?
A: The migration will happen automatically on your next renewal date.
- Xcitium will replace CodeGuard once your plan renews.
- No manual action is needed to trigger this change.
Q: How can I find my renewal date?
A: To check your renewal details:
- Log in to your Customer Portal.
- Go to the Renewal Center.
- Review your services and their renewal timelines.
Q: Can I continue using CodeGuard instead of switching?
A: No. CodeGuard will no longer be available after your current subscription expires, and extensions won’t be offered. However:
- Xcitium provides equivalent features.
- You can expect dependable and consistent backup service.
Recommended Steps
Before Your Renewal
- Download all essential backups from CodeGuard.
- Save copies in a safe and secure location.
After Your Renewal
- Sign in to your Xcitium account.
- Reconfigure your backup settings.
- Confirm that backups are running properly.
Key Takeaways
This transition is designed with minimal impact on your service:
- ✔ Same plan
- ✔ Same features
- ✔ Same pricing
- ⚠ Backup downloads required before expiration
- ⚠ Settings need to be set up again
Taking these simple actions will help ensure uninterrupted backup protection moving forward.