Why does my FTP fail to connect?
If your FTP program is not connecting properly, here are some possible reasons:
- Your firewall could be blocking it.
- Ensure you have the IP address in your welcome email for hostname (only the numbers; don't add FTP, www, or anything else).
- Make sure your username and password are the same as your control panel username and password.
- Some FTP programs require a path to connect. Your path would be /home/YOURUSERNAME/public_html
How to fix common connection issues
Too many simultaneous connections
The maximum number of connections from one IP is 8. Here are some helpful guides you can use to dive into the details.
- FTP Settings and Connection
- How to Control FTP Sessions
- My FTP is Really Slow or Disconnects Often. Why?
A firewall, antivirus, or similar program is blocking the connection
Be sure to check your PC’s firewall and antivirus settings. Ensure common FTP ports such as 21 and 22 are open for connections and are not blocked.
Use an FTP Hostname Prefix
If you use SiteLock for your site, you may need to add ftp. before your FTP hostname in for the connection to succeed.
Change the default FTP port from 21 to 22
If the server configuration requires an SFTP connection, changing the port number in FTP client software from 21 to 22 should resolve the issue.
Set the transfer mode
You may experience connectivity issues with Active Mode, and switching to Passive can resolve the connection.