Knowledge Base

Whitelist HostGator - Outlook, Hotmail, MSN or Live Email

HostGator customers may find they have difficulty receiving messages from HostGator.com email addresses. This affects users of the following email services:

This can impact handling tickets, replies to queries, notifications regarding hosting and billing issues, and even receiving special offers from HostGator.

If you are experiencing issues receiving email messages from HostGator.com, use one of the above emails as service providers. In that case, you may find it necessary to whitelist our email addresses. To do so, please follow the steps below.

The screenshots and instructions below are for Outlook, but the steps will be identical for any of these services.

To whitelist HostGator.com email addresses:

  1. Open your Outlook, Live, MSN, or Hotmail email account.
  2. Click on the gear icon located at the top-right corner, then select View all Outlook settings from the pop-up menu.

    HostGator Outlook Gear (Settings)

  3. From the Mail menu, select Junk email.

    HostGator Outlook Junk email menu

  4. Click the + Add icon under the Safe senders and domains section.

    HostGator - Outlook Add Junk email

  5. You will be presented with a field allowing you to whitelist email addresses.

    HostGator - Outlook Add Junk email sender field

  6. Enter the HostGator domain and the email address exceptions then hit Enter.
    • @hostgator.com
    • @tickets.hostgator.com
  7. Once done, click Save.

    HostGator - Outlook Add Junk email sender example

Once you have entered these two exceptions, you should be able to receive emails and tickets from HostGator.com.

Need further assistance? Please reach out to us via phone or chat for your questions and concerns.
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