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Where Can I Report Abuse and or Spamming?


Abuse, Spamming, Phishing, and Hacking

Due to the nature of abuse reports, our Abuse department must be contacted directly via our abuse form and resolved through the ticket process. Unfortunately, Chat and Phone support departments may only assist in providing directions on how to report abuse by going to the abuse form and may not directly assist with processing or reporting abuse on your behalf.

To report any abusive site or abusive activity, please use our Abuse form located at https://newfold.com/abuse to investigate the site or activity accordingly. To best assist us in correctly addressing reports of abusive activity, please provide the following in the body of your report to us if any of the following items are available:

  • Email headers from spam messages originating from our servers.

    Note: For information on how to retrieve the headers from an email message, please see the following article:

  • Attack logs identifying activity originating from our servers.
  • Any additional logs identifying potentially abusive activity on our network.

Please note that we may not be able to provide you with specific updates regarding your report due to privacy reasons.

Note: All reports are sent directly to our Abuse department when you fill out the Abuse Report at https://newfold.com/abuse.

Reporting Copyright Infringement and Hacked Sites

This article is specifically regarding how to report malicious activity on an account that you do not own. For reports of copyright infringement, please visit our article on copyright infringement:

To address an issue with a compromise of your own account, please visit the following article for information regarding your options for addressing your compromised account:

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