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VPS Guarantees and Connection Speed

We provide a Gigabit uplink with a guaranteed 20 Mbit connection.

We traffic shape each container to 20 Mbit. We do not foresee a situation when we would not meet the 20 Mbit guarantee without the stability of the entire server being affected.

Note: We only traffic shape the containers for the Legacy VPS accounts.

If the network has an outage, not including regular maintenance, we will offer a prorated credit for the downtime. For additional details regarding downtime credit, please see the following article:

Money-Back Guarantee

We do provide a 45-day money-back guarantee for VPS purchases. Be sure to read section 13 in our HostGator Terms of Service and read more on the TOS addendum for VPS.