Troubleshooting MySQL Database Connection Issues | HostGator Support
  1. Knowledge Base
  2. >
  3. Results
  4. >
  5. Troubleshooting MySQL Database Connection Issues

Troubleshooting MySQL Database Connection Issues

Databases are the driving element of a website. Databases tell a website how to function on a dynamic level. The information can be smart enough to update without the user directly making those changes if need be. Without a proper connection to an SQL database, a website cannot function, and you will likely be met with one of the following warnings:

Error establishing a database connection


Warning: mysql_connect(): Access denied for user: 'user1_name1@localhost' (Using password: YES) in /home/joe123/public_html/catalog/includes/functions/database.php on line 19
Unable to connect to database server!

These warnings indicate that the website database now exists in cPanel, but the website cannot communicate with it. This can be corrected by checking each connection point between the database and the website, as detailed in the steps below.

Step 1: Configure Database User

To reconfigure your website's database settings, you will need to create a new user, assign the user to the database, and set out user privileges.

  1. Create a new database user. Please see the article How to Create a Database User for the instructions.
  2. Assign your new user to your database name and user privileges. Please follow the steps in this section, How To Assign Privileges to Database User.
  3. Note the database user name and user password for the new user being assigned to the database. This is essential to the following steps.

Step 2: Locate the Database Configuration File

Once you have created a new user and have assigned the user to the database, you will need to locate the database configuration file for the website.

  • If you received a general error message like the first example above, please refer to the following article to determine the location of your configuration file:
  • If you received a specific error message like the second example above, then the error location has been provided. In the example above, the message indicates that the error occurred "in /home/joe123/public_html/catalog/includes/functions/database.php on line 19."

Step 3: Reconfigure the Database Settings

Once the configuration file has been located, you can reconfigure the database settings for your website. Though every script can vary, the following instructions provide a general walkthrough of completing this step.

  1. Go to the configuration file and choose to Edit.
  2. Look in the code for a place where the database name is defined. The database information should be fairly obvious and easy to find.
    Here is an example of what the database for a WordPress installation would look like:
    define('DB_NAME', 'user1_wrdp1');
    define('DB_USER', 'user1_name1');
    define('DB_PASSWORD', '5Jmfde%53L');
    define('DB_HOST', 'localhost'); 
  3. Make sure that 'DB_NAME' reflects your correct database name. You will notice that it got the cPanel username in the first part of the database name (before the underscore). Update the cPanel username if necessary, but change nothing after the underscore.
    For example:
    define('DB_NAME', 'joe123_wrdp1'); 
  4. Replace the current 'DB_USER' and 'DB_PASSWORD' values in the file with the new values.
    For example:
    define('DB_USER', 'joe123_gatorboy');
    define('DB_PASSWORD', 'nvGHdCC0dCMz'); 
  5. Be sure that the hostname ('DB_HOST')  is 'localhost.'
  6. Save the file, and you are done!

After completing the steps above, you should no longer receive an error message regarding your database connection.

Need further assistance? Please contact us via phone or chat so we can assist you!