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Melbourne IT


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Transferring your Melbourne IT domain to your HostGator is relatively simple and can take a little time to complete.

This section will cover how to prepare your domain name for transfer, obtain your EPP code, and complete the transfer process.

Things to Keep in mind when Transferring a Domain:

You cannot transfer a domain within 60 days after the following events: 

  • Registering or transferring the domain name
  • The registrant contact organization is updated
  • The registrant contact's first or last name is updating (organization is not listed)

Before You Begin a Transfer:

  • First, verify the contact information is correct. This information may include turning off Privacy Settings to Verify that the administrator and Registrant contact information for the domain is accurate. All emails about the transfer will go to the administrator's email (or registrant's email for some domain names). 
  • Ensure that the domain name is unlocked, preventing transfer.
  • Ensure that your new registrar is ready to accept the domain name.
  • If you have a third-party Email Service attached to your domain, adjust your MX records with your new domain provider before transferring to prevent an interruption of your email service. You'll keep managing your email subscription from where you purchased your hosting.

For more information on Transfers, see ICANN Transfer Policy:

1. To update the Administrative contact:

  • Log in to your account at Melbourne IT.
  • From the Domain Names section, choose View/Manage Domain Names.
  • Click the domain name you wish to transfer.
  • If the admin contact information needs to be updated, click Change Contact Details, and Go to Advanced Mode.
  • Update your admin contact information, and then click OK.

2. Obtain Your Authorization Code 

  • To retrieve the authorization code from Melbourne IT, do the following:
  • Log on to your account at Melbourne IT.
  • From the Domain Names section, choose View/Manage Domain Names.
  • Click the domain name you wish to transfer.
Click View Domain Name (auth info) Password in the Domain Details section.

3. Unlock Your Domain Name

Before you can transfer a domain from Melbourne IT, it must be unlocked. Most registrars utilize this feature to prevent unauthorized transfers or 'domain hijacking.'

To unlock your domain name, complete the following:

  • Log in to your account at Melbourne IT.
  • From the Domain Names section, choose View/Manage Domain Names.
  • Click the domain name you wish to transfer.
  • From Domain Details, click Unlock Domain Name.

You will want to allow up to 24 hours for the system to recognize your status change.

4. Purchase a Domain Name Transfer:

You may need to purchase a domain name transfer from Melbourne IT or your new registrar. Make sure to check with both your current and new registrar to ensure the proper process.

Note: If you purchase the transfer, you’ll want to select one of the following nameserver options from your Melbourne IT account:

  • Keep the existing nameservers: If you have a hosted website for your domain name, choose this option to ensure that your site is not interrupted with downtime during the transfer.
  • Change to park nameservers: If you have an email with the domain name, is utilizing an Off-site DNS service, or have created a 'DNS template' before the transfer, select this option. For more information, see Melbourne IT’s support forums.

5. Submit Request for Transfer: 

Once you obtain the authorization code needed to transfer, you will need to email the necessary details below to one of our advisors here: support@HostGator.com

Please ensure your email subject is 'Domain Transfer Request':

  • Domain name:
  • Name that the domain is registered:
  • Full address registered to:
  • Email address registered to:
  • Registered telephone number:
  • EPP/Authorization/secret code:

IMPORTANT: The information you provide in the support email must match the information available in the WHOIS database. Make sure to pay strict attention to your email (including the junk or spam folder) over the next few days, as you will receive several emails that may require your approval to complete the domain transfer process.

6. Completing a Transfer:

Once you’ve finished the above steps and the status of the domain in the WHOIS shows 'Pending Transfer,' - it will take between 7 and 10 working days to complete the transfer and receive validation from your current domain registrar.

Pro Tip: Once the domain arrives in your HostGator account, you will need to update your DNS records before the domain can display content live from your website with us.