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Moving a domain name away from Register.com is relatively simple and can take some time to accomplish.

This article will show the process needed to obtain your transfer code (EPP) to complete a transfer.

Things to Keep in Mind When Transferring a Domain:

You cannot transfer a domain within 60 days after the following events: 

  • Registering or transferring the domain name
  • Updating the registrant contact organization
  • Updating or changing the registrant contact's first or last name (organization is not listed)

Before You Begin a Transfer:

  • First, verify the contact information is correct. This may include turning off Privacy Settings to Verify that the administrator and Registrant contact information for the domain is correct. All emails regarding the transfer will go to the administrator's email (or registrant's email for some domains). 
  • Ensure that the domain name is unlocked, preventing transfer.
  • Ensure that your new registrar is ready to accept the domain name.
  • If you have a third-party Email Service attached to your domain, adjust your MX records with your new domain provider before transferring to prevent an interruption of your email service. You'll keep managing your email subscription through the host you purchased it from.

 For more information on Transfers, see ICANN's Transfer Policy:

https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en

1. Turn off privacy settings:

With regard to most registries, you will need to contact Register.com directly for assistance removing privacy.

  • Verify administrative contact information:
  • Go to Register.com and log in to your account
  • Click the domain you want to transfer.
  • Under the My Account section, click Contact Information.
  • Under the Administrative Contact section, click Edit.
  • Update the contact information, click Continue, and click Continue again to confirm Whois changes.


Note: Updates to contact information may take up to 24 hours to take effect.
 

2. Unlock the Domain

  • Click the domain you want to unlock.
  • Under the Enable/Disable Domain Lock section, click Disable Domain Lock.
  • Click Continue, then go over Continue again on the confirmation page.
  • Get the Authorization or EPP Key
  • Click the domain where you need the authorization code.
  • Click Obtain Auth Info Code below the page and click Continue Transfer.
  • Choose the acknowledge box and click Continue Transfer again on the warning message.
  • Supply the necessary fields, then click Request Authorization Code. Your authorization code request will be verified.


Note: You will receive your code in your email within 4 - 5 days.
 

3. Submit Request for Transfer: 

After you request the authorization code from your current domain registrar, also known as the EPP or transfer code, you will need to email the necessary details below to one of our advisors here: support@HostGator.com
 


Please ensure your email subject is 'Domain Transfer Request':
 

  • Domain name:
  • Name domain is registered in:
  • Full address registered to:
  • Email address registered to:
  • Registered telephone number:
  • EPP/Authorization/secret code:


IMPORTANT: The information you provide in the support email must match the information available in the WHOIS database. Make sure to pay strict attention to your email (including the junk or spam folder) over the next few days, as you will receive several emails that may require your approval to complete the domain transfer process.

4. Completing a Transfer:

Once you’ve finished the above steps and the status of the domain in the WHOIS shows “Pending Transfer,” - it will take between 7 and 10 working days to complete the transfer and receive validation from your current domain registrar.


Pro Tip: Once the domain arrives in your HostGator account, you will need to update your DNS records before the domain can display content live from your website with us.