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Self-Help Widget

This content only applies to Gator Website Builder hosting plans which are accessible by going to app.gator.com.

For more articles, check out the HostGator Gator Website Builder category
or directly access the Gator Knowledge Base.


When you run into roadblocks within your Gator account, there are several quick and convenient ways to get the answers you need. Aside from Phone Support and Chat, you can utilize the Self Help Widget inside of your website builder to easily access the Support Center. 

To Access the Support Center in the Express Editor

  1. To open the support center in the Express Editor click on the three dots in the top right corner.
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  2. Click on Support Center to open the support popup.
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  3. Click Search our help center to begin your search.
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  4. A new panel will appear with links to article categories.
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  5. The other part of the support panel in the express editor is a tutorial to get started. Click on the three dots and select Getting Started (Tour).
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  6. The new panel will open several tutorials to get you started.
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To access the Support Center in the Traditional Editor

  1. Select the Help option from the top right-hand corner from any screen inside your website builder.
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  2. Look for and select the Support Center option, it will open a new tab with the Help and Support Center.
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  3. This will display several categories. Clicking on any of these will display a list of articles that pertain to that category.
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  4. You can then search for any other relevant topic to find available articles, and the widget will remain open while you perform any action within the website builder.
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Live Chat

  1. If you need additional help, click on the Contact Us in the upper right corner.
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  2. Here you will have several options, including, Chat, Email, Sharing a Screen, and Calling. Clicking on any of these will take you to a new article with instructions.
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