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Priority Support

Looking for help for the GATOR Builder by HostGator Website Builder product? Please see GATOR's Knowledge Base.
This content only applies to those using GATOR Builder by HostGator.

When you have an upgraded account with Gator, you automatically gain access to more useful features such as Priority Support as well as things like eCommerce and Ad Credits.

This article will highlight what Priority Support is and how you can go about using this feature of your account. You can upgrade your account at any time to include these features as well as the ones listed below. Be sure to reach out to support if you need help getting setup correctly.


What Is Priority Support:

Imagine if our technical support team had a physical service desk you could walk up too. Odds are, there would be a line of people waiting if you did. Even if we opened multiple service desks, due to the number of customers seeking help, you might find yourself waiting (holding) to get assistance with an issue.

Since a large number of these customers will have free accounts, it only makes sense to give our paying customers a way to skip that waiting line and get right to the help they paid to receive.

Although our support agents do not help with building or changing any website content, in any case, we will always help you to become familiar with the builder, learn the account tools and troubleshoot issues that may arise. Since the website builder was designed to be an easy-to-use, do-it-yourself option,  we have provided copious amounts of Knowledgebase Articles designed to help even the most novice user to become more familiar with their account.

You can begin using the features listed above once you Upgrade Your Account; they will activate automatically.