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My Site is Slow

You have attempted to load your site, and it appears to be running slow. Now what? We understand this can be frustrating. There are a few things to consider when determining what could be making your site run slow. We are going to address those possibilities here to help you troubleshoot the issue.

What is slow? We recognize that this is a relative concept, and you may consider one speed to be slow while another customer may be excellent with that exact speed. Since it is impossible to determine what is slow for everyone, it may be more beneficial to help you fine-tune your site to be as fast as it can be.

Below is a video that suggests ways to improve your site speed:

Here are some of the things you can do to improve your site's speed


Connectivity issues often cause sites to appear slow when they may not be running slow at all. We have a resource that we suggest to help you determine if there is an issue with your connectivity or if there is another issue.


dotcom-monitor offers free website testing tools in addition to their other services. Enter your website URL into the provided field and select, prove you're human and click START TEST. It will then connect to your site from various places worldwide so you can see if it is your connectivity or if it is something more.

HostGator MSIS Web Speed

Sample Results Page:

HostGator MSIS Web Speed Sample

If your site connects to other locations worldwide on time, then it is most likely your connection or your route to our servers. In either case, you would need to contact your Internet Service Provider (ISP); however, before you do, we would like to help you give them more specifics on the issue.

TraceRoute &WinMTR

If you would like us to help you find the exact location causing your site to appear slow, contact us via phone or Live Chat with your traceroute. We suggest you use WinMTR to send your traceroute. Our Linux Administrators will then review the route, determine precisely where the lag is coming from, and let you know where to point your ISP.

Site Design

Site design is one of the biggest culprits behind a site running slow. Since we are not a web design company, our expertise here is limited; however, we can suggest a resource to help you determine how your site measures up to average speeds.


We suggest you use a tool called GTmetrix. Enter your site URL into the Analyze Performance of field and select Go! GTmetrix will then analyze your site and grade you for general page speed and Yahoo!'s YSlow tool. You can also see your exact page load time.

HostGator GTMetrix Page Speed

You can also get more details on exactly why you received the grade you received for both page speed and YSlow, as well as a timeline of how long it took each aspect of the page to load and when in your history was your best load time.

HostGator GTMetrix Breakdown

Using this tool, you should easily optimize your site to be as fast as possible. GTmetrix will also show you any site flaws so you can adjust your coding and condense large files that are causing slow speeds.

The Server is Running Slow

Our goal is to have every server running perfectly; however, sometimes, a server may run slower than usual for various reasons. We can assure you that we are aware of all of them and are constantly monitoring to make sure your server is running at its optimal level at all times.


If you need any further assistance, please feel free to contact us via phone or Live Chat.