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Setup Email on Mobile with Office 365

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In this article, we will address the following topics about Outlook for Microsoft 365 (formerly known as Office 365):

When it comes to setting up an Office 365 email on a mobile device, the email settings will be the same. What will differ are the steps to configure the email based on the mobile operating system (Android or iOS).

This article will cover the steps to set up an Office 365 email on the following type of mobile devices:

Configuring Email for Android

  1. Go to the Google Play Store on the mobile device.
  2. Search for the Microsoft Outlook app and click Install.
  3. Open the application once it finishes installing.

    Outlook Android App Get Started Screenshot

  4. Tap Get Started.
  5. Type the Office 365 email address to add the account, then tap Continue. 

    Office Android App Add Account

  6. Tap Office 365 to apply the account type to the email address.

    Office 365 Android Choose account type

  7. Confirm the email address is correct to sign-in to the Office 365 email account.

    Confirm Sign in email address for Office 365 Android

  8. Tap Next.
  9. Enter the email password.

    Enter password for Office 365 email on Android

  10. Tap Sign in.
  11. Once the email has been added, confirm that the email is successful in sending and receiving emails within the Microsoft app.

Configuring Email for iPhone

  1. Open the Settings app on the iPhone.
  2. Tap Accounts & Passwords.

    iOS Settings to select Accounts & Passwords

Note: If you are on iOS 10, go to Mail > Accounts > Add Account.
  1. Tap Add Account.

    Button to add new Office 365 email account to iOS

  2. From the options displayed, select Exchange.

    iOS options to configure new email account

  3. Enter the Office 365 email and a short description.

    Section in iOS to add email and description for Exchange email

  4. Tap Next.
  5. A prompt will appear stating to Sign in to your "(email domain)" Exchange account using Microsoft?.

    Sign in to Exchange email account

Note: Select Configure Manually if you need to manually enter server settings like server, domain, username, and password.
    1. If you select Sign In, provide the login credentials for the Office 365 email account.

      Area highlighted to provide password for Office 365 email on iOS

    2. Tap Sign in or Next.
    3. Once the email is successfully verified, a prompt may appear requesting to allow the Mail app-specific permissions.

      iOS Mail App prompt to allow permissions

    4. Tap Accept.
    5. Select the various services to sync with your iOS device.

      iOS Mail App options to sync with Office 365 email

    6. Tap Save.
    7. Confirm that the email added is successful in sending and receiving emails within the Mail app.

Adding more Microsoft 365 email accounts? Here is a video tutorial on how to setup an email account:

For more information on troubleshooting issues with the Office installation, please view the available resources at Microsoft Office Support.