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Managing Multiple Packages


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With the release of Integrated Shipping, you can now manage orders based off of line item status. What this means for store owners is that each item in an order can be broken down and processed separately meaning a store owner can split up an order into multiple packages if necessary.

In this article, we will take a look at how orders are broken down and what you can do to process separate orders into different package types.

Processing an order:

From the order details screen, when you click on order within your store, you will see:

  1. The items of the purchase order are broken down into a line item grid which will have checkboxes that allow you to process items separately or all together. 
  2. You can also Print Address Label or Create a Shipping Label from this screen.
  3. You will also see a Progress drop-down to the top-right of the order details. You can change this to Complete, In Progress, or Cancelled.
    Order Status

Managing Multiple Products:

  1. Begin by selecting an Order with multiple products to ship.
    Selecting an Order to ship
  2. Proceed to print your address labels or shipping labels for the number of packages you will need.
    Proceed to print your address labels or shipping labels
  3. Select the Check Box to the left of the products you would like to ship.
  4. Click the Marked as Shipped button.
  5. You will then see the Product Status change from In Progress to Completed.
  6. Once you have the order ready, change the status of the order from In Progress to Completed.
  7. You will then see a pop-up appear to trigger the customer email, and if you are using Integrated Shipping, the tracking information will appear automatically. Once your note is complete choose Submit to complete the order.

Pro Tip: If you are running behind on an item or maybe an item goes Out of Stock, this feature can be used to manage and ship items that are in stock or would require less handle time.