Intermittent Website and Email Problems | HostGator Support
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Intermittent Website and Email Problems

If you or your visitors notice that your site is slow, then fast, then not working, the culprit is likely your site's DNS. The solution for this issue can be as simple as waiting for propagation to end or correcting your DNS glue by adding/editing a DNS record.


If you recently changed your name servers or DNS records in the past 48 to 72 hours, you are currently experiencing what is known as the propagation period. Propagation refers to the time needed for DNS changes to update across the web; once this process has been completed, your site should be stable.

For more information on propagation, please refer to the following article:

DNS Glue

If you are using private name servers or have stopped using private name servers, you need to make your NS records in your domain's DNS zone, match the new name servers you are using.

For more information on how to fix DNS glue, please see the following article:

If neither of these situations applies to you, please contact us via phone or chat so the situation can be further evaluated.