Missing Sent, Trash, Drafts, Junk, and Other Folders

Are your Sent, Trash, Drafts, Junk, or other email folders missing? With IMAP email, folders stay on the server, but your email app only shows the folders you're subscribed to. Subscribe to the missing folders again to make them reappear.

• Roundcube (Webmail) ⤵
• Outlook ⤵
• Thunderbird ⤵
• iPhone and iPad ⤵
• Apple Mail (Mac) ⤵
• Related Articles ⤵

Roundcube (Webmail)

To manage and organize your webmail folders, follow these steps as outlined in the official cPanel guide on setting up webmail folders:

1. In Roundcube, click Settings.
2. Click Folders.
3. Turn on the toggle next to each folder you want to see.
4. Click Mail to return to your inbox. The folders will appear in the left menu.

Outlook

You can choose which folders appear in your account navigation by following Microsoft's instructions on choosing IMAP account folders in Outlook:

1. In Mail, right-click the top folder of your IMAP account in the Navigation Pane.
2. Click IMAP Folders.
3. Click Query.
4. Select a folder, then click Subscribe. To select more than one folder, hold Ctrl as you click.

If a folder you created in webmail or another app doesn't appear in the list, right-click the top folder of your IMAP account, click Update Folder List, then repeat the steps above.

Thunderbird

1. In the left pane, right-click your email address.
2. Select Subscribe.
3. Check the box next to each folder you want to subscribe to.
4. Click OK.

If folders are still missing:

1. Open Account Settings.
2. Under your email address, click Server Settings.
3. Click Advanced.
4. Uncheck Show only subscribed folders.
5. Click OK.

iPhone and iPad

The iPhone and iPad Mail app doesn't use folder subscriptions. If your folders are missing or appear under your Inbox, set the IMAP path prefix. For full device configuration steps, refer to our guide on setting up email for the Apple iPhone.

1. Go to Settings, then tap Mail Accounts.
2. Select your email account, then tap Account Settings.
3. Tap Advanced, then scroll to Incoming Settings.
4. Enter INBOX (all caps) in the IMAP Path Prefix field.

Apple Mail (Mac)

If your folders are missing or appear in the wrong place, check the IMAP path prefix.

1. In Mail, open Settings (or Preferences), then click Accounts.
2. Select your IMAP account.
3. Click Server Settings, then Advanced IMAP Settings.
4. Enter INBOX (all caps) in the IMAP Path Prefix field.
5. Save your changes and restart Mail.

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