How to Contact International Support | HostGator Support

How to Contact International Support

HostGator.com USA now supports China and Russia locally! We have expanded our Support internationally to now include China and Russia. If you wish to receive support in either China or Russia, you will now be able to access a local and dedicated support medium as outlined below.

China Support

If you are located in China, you can now receive support in your native language! To access this Support Portal, please click here.

You will be directed to our new HostGator China platform, where you can easily request assistance.

Russia Support

If you are located in Russia and use HostGator.com USA services, you can now receive support locally from our dedicated Russian Support system. To access this Support Portal, please click here.

You will be directed to our new HostGator Russia platform, where you can easily request assistance.

HostGator is committed to making it easy to transfer your site to your new hosting account. We can transfer website files, databases, scripts, and one free domain registration transfer.

What qualifies me for a free transfer?

HostGator provides free transfers for new accounts within 30 days of sign-up, and to newly upgraded accounts. For upgraded accounts it must be an inter-server upgrade to qualify. Please note that downgraded accounts do not qualify for free transfers.

Depending on which type of account you sign up for, we offer differing numbers of free transfers. Please refer to the chart below to see what we include for new packages.

Full cPanel Transfers is the number of cPanel to cPanel transfers that are included.

Max. Manual Transfers is the maximum number of Manual Transfers that are included with your account.

Total Free Transfers is the total number websites that we will move for you.

Account Type	Total Free Transfers	Full cPanel Transfers	Max. Manual Transfers
?Shared	1	1²	1
?Reseller	30	30²	30
?VPS	Unlimited¹	Unlimited²	10 per VPS level
?Dedicated (Basic)	Unlimited¹	Unlimited²	75
?Dedicated (Standard, Elite, Pro)	Unlimited¹	Unlimited²	100

¹While we can do unlimited cPanel to cPanel transfers for you, depending on your account, you will have a limited number of Manual Transfers.

²Full cPanel transfers include all domains, Addon Domains, Subdomains, and cPanel settings. This will also include your emails and email accounts. Please note that this does require that your old host's cPanel backup generator to be active.

A few examples: An Aluminium Reseller account includes up to 30 free transfers. Out of this 30, you can have 20 cPanel to cPanel transfers and 10 Manual Transfers, or any combination of the two that totals 30 or less websites. Another example: A Pro Dedicated server includes unlimited cPanel to cPanel transfers, this means you can have 150 sites (or even more) moved. Also since there is an unlimited total number of transfers, you can utilize up to 100 Manual Transfers.

For more information please see ourTransfers Support Article, contact our transfers department at [email protected], or call 866.96.GATOR