<p>This article only applies to customers that have purchased goMobi from Enom instead of HostGator.</p>

<h2 class="subject2a">Canceling goMobi Bundled with Enom</h2>

<p>For HostGator to be able to process a refund for the goMobi service, you must first cancel the service within your Enom account.</p>

<p>In order to cancel the goMobi service from Enom, please take the following steps.</p>

<ol>
	<li>First, log in to your Enom account at http://www.Enomcentral.com</li>
	<li>Click on More Products &gt; Create a Mobile Site &gt; Manage</li>
	<li>Select goMobi subscription name</li>
	<li>Select Cancel Service</li>
	<li>A pop up will appear, select "Lose business from mobile users." Supply a reason for cancellation and click Cancel Service.</li>
</ol>

<div class="blockquotesupport">Once this has been done, please contact our Billing department via <a href="https://www.hostgator.com/contact" rel="noopener" target="_blank">phone</a> or <a href="https://www.hostgator.com/contact" rel="noopener" target="_blank">chat</a> (if you haven't already) with the following information so we may process your request for a refund for the goMobi service:

<ul>
	<li>The Enom account username</li>
	<li>The domain name the service was added to</li>
	<li>The order ID number (if you have one)</li>
</ul>
The HostGator billing team will address the refund request for you and reply to you via your ticket once this has been processed.</div>