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Generic Email Client Settings

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These are the basic generic settings that should work for most mail clients: Apple Mail, Outlook, Thunderbird, the list goes on and on.

One thing to remember about connecting to a mail client is the goal, which is to send your email from its local server to a third-party location. That client is typically supported by the company who made it; however, what predominately rings true is that all mail clients require virtually the same information: Your name, email address, password, and server settings.

Note: Server settings tend to look identical from company to company, but the premise is to connect to the correct location for your email. This article, by no means, should serve as a comprehensive guide covering computer/phone specifics.

Email client settings

SettingWhat you Input
UsernameYour full email address
EX: youremail@example.com
PasswordYour email password
Connection TypeServer & Port details
POPIncoming Server: pop.(your domain)
EX: pop.example.com

Incoming Port: 110 (or 995 with SSL enabled)
 IMAPIncoming Server: imap.(your domain)
EX: imap.example.com

Incoming Port: 143 (or 993 with SSL enabled)
SSL (Optional)Enabled or Disabled
Outgoing Server AuthenticationEnabled
SMTPOutgoing Server: smtp.(your domain)
EX: smtp.example.com

Outgoing Port: 587 (or 465 with SSL enabled)

Still not connecting?

There are a few things that you can try to troubleshoot your email client. If you're still having issues, ensure your webmail is working by sending an email from there to another address you control, like a Gmail or Hotmail. Please continue reading below to find out more!

Pro Tip: Since mail with us will always have a webmail application, we recommend troubleshooting whether or not this option is functional. It will still be working more often than not, generally eliminating the email itself as the cause of the issue. If, for some reason, your webmail is not working, or if you do not have access to it, please reach out to support for further assistance.

Check the email client settings

When you are having an issue with your email application, the first thing you want to do is to double-check if you are using the correct email settings. Check the server settings above to see the correct settings.

Are your mail records pointing to us?

Check your email records twice to make sure they point to us; the email accounts need to be connected to the domain to get working. The MX records bridge the two and control which service provider/company handles your email.

If your domain is not registered with us, you need to contact and update your email records at the registrar where your domain is.

See the tables below for the DNS records:

Webmail

Record Type Host/Name/AliasValue/Answer/DestinationTime to Live (TTL*)
CNAMEsmtpus2.smtp.mailhostbox.com38400
CNAMEdavus2.dav.mailhostbox.com38400
CNAMEimapus2.imap.mailhostbox.com38400
CNAMEpopus2.pop.mailhostbox.com38400
CNAMEwebmailus3.webmail.mailhostbox.com38400

 

Record Type Host/Name/AliasValue/Answer/DestinationTime to Live (TTL*)Priority
MX@us2.smtp.mailhostbox.com38400100
MX@us2.dav.mailhostbox.com38400100
MX@us2.imap.mailhostbox.com38400100

 

Google Workspace

Name/Host/Alias Time to Live (TTL*) Record Type Priority Value/Answer/Destination
@ or leave blank38400MX1ASPMX.L.GOOGLE.COM
@ or leave blank38400MX5ALT1.ASPMX.L.GOOGLE.COM
@ or leave blank38400MX5ALT2.ASPMX.L.GOOGLE.COM
@ or leave blank38400MX10ALT3.ASPMX.L.GOOGLE.COM
@ or leave blank38400MX10ALT4.ASPMX.L.GOOGLE.COM

 

Name/Host/AliasTime to Live (TTL*)Record TypeValue/Answer/Destination
Your domain38400TXTv=spf1 include:_spf.google.com ~all
mail38400CNAMEghs.google.com.
mail38400CNAMEghs.google.com.
docs38400CNAMEghs.google.com.
sites38400CNAMEghs.google.com.
contacts38400CNAMEghs.google.com.

 

You may also consider transferring your domain to us so you can manage your DNS records through our control panel. Check out this article for more information on How To Transfer A Domain.

Ensure that you have a stable internet connection

Sometimes email issues arise because of the internet connection of your computer.

To reset your internet connection:
  1. Remove the power cord from your internet router.
  2. Wait 15 seconds.
  3. Plug the power cord back into your internet router.
  4. Wait about 45 seconds for your modem to sync with your service provider.
  5. If the problem persists, don't hesitate to contact your (ISP) internet service provider.

Additional troubleshooting

Here are additional troubleshooting tips to help you get your email up and running.

  • Ensure that you use the full email address as your username, all lowercase.
  • Check if there are no additional characters or spaces in your username or password.
  • Double-check the capitalization is correct for your password.