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Generic Email Client Settings

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These are the basic generic settings that should work for most mail clients: Apple Mail, Outlook, Thunderbird, the list goes on and on.

One thing to remember about connecting to a mail client is that the goal is to send your email from its local server to a third-party location. That client is typically supported by the company who made it; however, what predominately rings-true is that all mail clients require virtually the same information; Your name, email address, password, and server settings.

Note: Server settings tend to look identical from company-to-company, but the premise is to connect to the correct location for your email. This article, by no means, should serve as a comprehensive guide covering computer/phone specifics.

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Still not connecting?

There are a few things below which you can try to troubleshoot with your mail client. If you still have trouble, ensure your webmail is working by sending an email from there to another address you control like a Gmail or Hotmail. If webmail is working, this could indicate an issue with your local pc or mail client.

Are your mail records pointing to us?

Your domain's DNS settings control which service provider/company handles your email. Check your settings twice to make sure they point to us. If your domain is not registered with HostGator through PDR, you may need to update your Nameservers or MX Records at the registrar where your domain is.

Alternatively, you can transfer your domain to us so that you can manage the DNS locally. Check out this article for more information on How To Transfer A Domain.

Ensure that you have a stable internet connection.

Sometimes issues with email arise because of the connection from your computer.

To reset your internet connection:
  1. Remove the power cord from your internet router.
  2. Wait 15 seconds.
  3. Plug the power cord back into your internet router.
  4. Wait about 45 seconds for your modem to sync with your service provider.
  5. If the problem still persists, please contact your (ISP) internet service provider.

Pro Tip: Since mail with us will always have a webmail application, we recommend troubleshooting whether or not this option is functional. More often than not, it will still be working, generally eliminating the email itself as the cause of the issue. If for some reason, your webmail is not working, or if you do not have access to it, please reach out to support for further assistance.