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Error When Adding Addon Domains: domainadmin-domainexistsglobal

Have you seen the following error when attempting to add an addon domain or subdomain to cPanel?

domainadmin-domainexistsglobal

This error above is a common issue that occurs when there is a pre-existing DNS record or domain. To resolve this issue, check the DNS zone of the corresponding primary domain and see if there is a DNS record already added for the addon domain or subdomain that you are trying to add.

  • If a DNS record exists, you cannot add the new domain until you remove the record and the DNS zone's corresponding entries.

  • If a DNS record does NOT exist, make sure there is not a subdomain present and related to the same name in your cPanel.

  • If no subdomain exists, but a DNS entry exists, it's probably a remnant of any previous domain management activity. Remove the DNS entry and try adding your new domain again.

 


How to Check Your DNS Records in cPanel

  1. Log in to cPanel. 
  2. Scroll down to the Domains section. Then click on the  Zone Editor icon.

    HostGator cPanel Zone Editor Button

  3. In the Search function, enter the domain name that you would like to check or scroll to the list of the domains below the search field. 

    Zone editor find domains

  4. To view a domain's DNS record, click on the manage button corresponding to the domain name.

    Manage DNS Zone

  5. You will be redirected to another page that will show the zone records for your domain.

    Domain's DNS records


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