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Error when adding Addon domains: domainadmin-domainexistsglobal

Have you seen the following error when attempting to add an addon domain or subdomain to cPanel?


This error above is a common issue that occurs when there is a pre-existing DNS record or domain. To resolve this issue, check the DNS zone of the corresponding primary domain and see if there is a DNS record already added for the addon domain or subdomain that you are trying to add.

  • If a DNS record exists, you cannot add the new domain until you remove the record and the DNS zone's corresponding entries.

  • If a DNS record does NOT exist, make sure there is not a subdomain present and related to the same name in your cPanel.

  • If no subdomain exists, but a DNS entry exists, it's probably a remnant of any previous domain management activity. Remove the DNS entry and try adding your new domain again.

How to check your DNS records in cPanel

  1. Log in to cPanel.
  2. Under the Domains section, click the Zone Editor icon. 

    cPanel - Zone Editor

  3. In the Search bar, enter the domain that you'd like to check or manually look for the domain in the list.

    Zone Editor - Search for the domain

  4. Click the domain's Manage button to view its DNS records.

    Manage DNS Zone

  5. You will be redirected to the DNS zone records of your domain.

    Zone Editor - Domain's DNS records

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