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Death of a Customer

For HostGator to change the ownership of an account we require the individual to provide us with the following documents via fax (281-476-7800), postal mail (5005 Mitchelldale Suite #100, Houston, TX 77092), or by contacting us at phone or Live Chat.

  1. Death Certificate
  2. Legal documentation listing the name of the Estate Administrator.
  3. Photo identification for the requestor/Estate Administrator. We require the government-issued photo identification be a color copy, scan, or digital picture containing the pictured person, name, signature, and expiration date clearly identifiable.

If a business is listed as the registrant/account holder, please provide a copy of the business ID. Examples of acceptable government-issued business identification are:

  • A copy of a government-issued business license, which is issued from a local, county, state, or federal agency.
  • For U.S. based businesses we can accept an IRS Determination Letter. You may request a copy of this letter by contacting the IRS at 1-800-829-4933.
We cannot accept copies of articles of incorporation/organization, applications, documents printed from the internet, or tax returns as business ID.

Please know that submitting the documentation requested above does not guarantee any changes. HostGator reserves the right to accept or reject the request for any reason in its sole and absolute discretion.