Customer Portal - Manage Packages

Within your Customer Portal, you can manage all of your hosting packages. This guide will show you how to locate your hosting package information, including your package status, plan type, and IP address.

In this article, you'll learn how to:

• View Hosting Packages ⤵
  • Overview⤵
  • Security Tab⤵
  • Backups Tab ⤵
  • Plugins Tab ⤵
  • Users Tab ⤵
  • Speed Tab ⤵
  • Domains Tab ⤵
  • Advanced Tab⤵
  • Settings tab⤵

View Hosting Packages

Once you log in to your Customer Portal, you will land on your main dashboard with quick-access options to manage your packages in the Customer Portal or jump directly into your cPanel. You can click the Hosting button to jump to that package's dashboard. All the packages will be shown in this section.

1. Log in to your Customer Portal.
2. Click Hosting on the left-hand menu.

   
    

   • If you have only one hosting plan in your account, you will be automatically redirected to the hosting panel. 
   • If you have multiple hosting plans, a list will appear. Click Websites under the hosting plan you want to manage.

     
      

On the package dashboard, you will find the following: 

• Hosting Plan - you'll have the option to upgrade your package here.
• Renewal Settings
• The expiration date of your package - you'll have the option to renew from here.
• Websites
• Server Information such as: 
  • DNS Records
  • IP Adress
  • SSh Keys
  • FTP Access
• Quick Links
• Usage

Click the Settings button to see the following information:

Overview

The Website Settings display information related to your website.

What will you find here?

• Overview
  • Site Information
  • SSL Status
  • Backup
  • Update Status
• Quick Connect
  • SSH Access
  • Document Root
  • DNS records
• Quick Links
  • PHPMYAdmin
  • File Manager

Security Tab

What will you find here?

•  SSL Certificates
  • Security Certificate - you can upgrade from free SSL to a paid SSL
  • Status - the status of your SSL
•  Sitelock
  • Log in to the Sitelock Dashboard
  • Sitelock Plan - you have the option to upgrade your Sitelock plan here
• Check Core WordPress Files
  • Scan Core Files
• IP Blocker
• Hotlink Protection

Backups Tab

What will you find here?

• HostGator Website Backups
• Option to install the Jetpack plugin
• Manage Xcitium - if you have an existing Xcitium plan
• Xcitium Plan - you'll have the option to upgrade your existing Xcitium plan here

Plugins Tab

The Plugins tab displays all the plugins you installed on your website.

Users Tab

The Users tab displays all the WordPress users' usernames and roles. You can also log in to your WordPress dashboard from here.

Speed Tab

The Speed tab displays all the tools you can utilize to optimize your website.

What will you find here?

• PageSpeed Insights
• Manage Cache
• Cloudflare

Domains Tab

You can view and manage your domains with access to this WordPress site.

Advanced Tab

The Advance tab displays all the tools you can utilize to manage your website files and database.

What will you find here?

• SSH Keys
• Redirects
• FTP Access
• File Manager
• Databases
• PHPMyAdmin
• Cron Jobs
• Error Logs
• Access Logs
• SSL Logs
• cPanel

Settings Tab

What will you find here?

• Domain Name & Site URL
• Hosting Plan
• PHP version
• Name Servers & IP Address
• Automatic Updates
• Coming Soon Page
• Site Management