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Customer Portal - Change Primary Domain

Depending on the hosting package you have, here are the steps to change your primary domain in your account.

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Shared Accounts and Reseller Accounts

To change your primary domain name:

  1. Log in to your Customer Portal.
    • If you cannot remember your password, click on the Forgot Password link below the login area, then follow the instructions emailed to the primary email address on file.
  2. Select Hosting from the left-hand side menu.

    Hosting tab

  3. Select Manage on the package you wish to update. 

    Manage Hosting Package Button

  4. Click Settings.

    Hosting  Settings Tab

  5. On the right-hand side, click Change Domain.

    Change domain button

  6. Enter the new domain name you wish to use:

    Note: This will only change the domain setup on the server. This step will not register your new domain. You can always register a new domain name with HostGator at hostgator.com/domains.

  7. Select Update Domain. You will receive a notification indicating that your domain change was successful, as illustrated below. 

    Update Domain Button

Error Message - Addon Issues

The notification below indicates that you have an additional service tied to your packages, such as GoMobi or SiteLock. You will not be able to change the primary domain name of the associated package from within your Customer Portal. This error occurs because the additional service is directly configured to work on a specific domain name.

Error in Changing Primary Domain

If you receive the above error, please contact us via phone or Live Chat, and our Billing administrators will be happy to assist you.

Windows Shared

To change the primary domain of your Windows Shared hosting plan, please reach out to us via phone or Live Chat for assistance.

Dedicated and VPS

Dedicated and VPS packages are initially provisioned with the domain name chosen at the time of your sign-up. This domain name gets assigned as your hostname, and updating this requires complex modifications to your server's configuration.

If you would like HostGator to make this change for you, please contact us via phone or Live Chat. There is no charge for this service.

Changing Addon and Subdomain Names

Note: These changes are not done within the Customer Portal.

You will not need HostGator's billing tool to create or change your subdomains, addon domains, or parked domains for packages using cPanel. 

Please note that an addon domain is different from the primary domain in the account. For more information on managing subdomains, addon domains, and parked domains, see the following article:

How to Change an Addon Domain Name and Keep the Content

Note: You may find some links below that will redirect you to your cPanel and its features provided that the following conditions are met:
  • You are logged into your Customer Portal. You can also log in after clicking the link.
  • The hosting package you are attempting to access is either Shared or Cloud.
  1. Register your new domain name.
  2. Log in to your cPanel.
  3. In the Domains section, click the Addon Domains icon.

    Hostgator cPanel Addon Domains Button

  4. Enter your "new" domain name.
  5. In the Document Root box, enter the document root of the old addon domain. This path is the location where the website files for the domain are stored. You can see this under the Modify Addon Domain section.

    For additional information on document root folders, please refer to the following article:
  6. Click Add Domain to add the new domain in cPanel using the old "document root" (which you wrote down) as the new document root value.
  7. Remove the old addon domain. 

    Hostgator cPanel remove addon domain

Note: Once the new addon domain is added in the cPanel, you will then need to check the database and site coding of your website for any references to the old domain name. For WordPress, you may want to check these articles: