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Customer Portal - Account Credits

The Account Credits page displays all of the credits associated with your billing account.

View Account Credits

To view your account credits:

  1. Log in to the Customer Portal.
    • If you cannot remember your password, click on the Forgot Password link below the login area, then follow the instructions emailed to the primary email address on file.
  2. Select Billing from the left-hand menu, then click Credits.

  3. Click the + icon next to the Date Granted column to display more details about your credits.

    Customer Portal - Credits - Expanded Information

  4. The Total Credit Balance is found in the right bottom corner.
Note: Clicking the Invoice number will pull up a new page showing the invoice details where the credits were applied.
If you experience issues with viewing your account credits, please contact HostGator support via phone or Live Chat so we can assist you.